THE OPPORTUNITY

We’re seeking an experienced Premium Care Consultant to join our team in Keysborough, VIC on a 12 month fixed term contract. In this role, you’ll be the primary point of contact for our Premium and National Key Account Customers, delivering exceptional service through both voice and written communications. This position offers the chance to work with high-value clients while utilising your waste collection industry expertise and customer service skills.

• Managing incoming tier 1 customer enquiries from Premium Care and National Key Accounts
• Delivering a First Contact resolution experience for customer inquiries
• Building and maintaining strong relationships with internal and external stakeholders
• Managing personal and team cases within specified SLAs
• Contributing to process improvements and business enhancement initiatives