ABOUT YOUNGONES

YoungOnes is the place where work is reinvented—a platform where freelancers and gigs come together like love at first sight. Our beating heart is in Breda, home to a team full of energy, always striving to make things even better. And now, it’s your chance to be part of this magic—we’re looking for one amazing person to join us, based either in Breda or Amsterdam. Where you are, the magic follows.

ABOUT THE ROLE

We’re looking for a CX Process Automation Specialist for our Freelance Support & Success department to help us create and optimise our customer experience. In this role, you’ll own the technical architecture of our CX tech stack, drive efficiency by automating repetitive tasks, optimizing workflows and automations, and integrating advanced technologies like AI and robotic process automations.
Working closely with our support leadership, global operations, and IT teams, you’ll ensure our customer experience is smooth, scalable, and future-ready.

KEY RESPONSIBILITIES

• Build, optimise and maintain our support tech stack. This includes multiple tools (e.g. Freshworks) and API integrations which are necessary for the business-as-usual state of our customer experience.
• Identify through diverse methodologies workflows which are ready for either automation or improvements.
• Integrate AI into internal workflows and processes to streamline customer experience operations.
• Lead the development and optimization of our existing chatbot and automations for better self-service experiences.