Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey’s Top Workplaces for 2022, 2023 and 2024! We are currently searching for a CX Product Engagement Specialist to complement our team. This is a remote position.

• Client Engagement & Adoption: Design and implement strategies to increase product adoption, drive engagement, and enhance the overall user experience.
• Journey Optimization: Analyze client interactions and identify opportunities to improve onboarding, feature adoption, and overall lifecycle experience.
• Digital Insights & Analytics: Leverage data from Pendo, Gainsight, and other platforms to assess engagement trends, measure success, and provide actionable recommendations.
• Strategic Enablement: Develop and execute targeted in-app messaging, guides, and campaigns to support business goals and client retention efforts.
• Cross-Functional Collaboration: Work closely with Implementation, Support, Client Success, and Product teams to align digital strategies with client needs.
• Churn Mitigation: Identify risk indicators through behavioral analytics and collaborate on proactive engagement strategies to enhance client retention.
• Platform Administration & Optimization: Manage and optimize engagement tools (Pendo, Gainsight, Vonage, etc.) to ensure seamless execution of digital engagement initiatives.
• Platform Administration & Optimization: Manage and maintain systems including Pendo (in-app engagement and guides), Gainsight (customer health tracking, journey orchestrator, and CTAs), and Vonage Call Flows.
• System Integrations & Enhancements: Work cross-functionally to optimize integrations between platforms such as Salesforce, Skilljar, and other business tools. Advise teams and research functionalities of different features, partners, or add-ons.
• Process Improvement & Automation: Identify opportunities to streamline workflows through automation and best practices.
• Documentation & Governance: Maintain up-to-date documentation, ensuring compliance with internal processes and security standards. Support cross-functional training efforts to avoid single point of failure