CX Program Manager at Pure Storage

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

119000.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Organizational Skills, Communication Skills, Analysis, Customer Satisfaction, Collaboration, Continuous Improvement, Governance, Content Creation, Trend Analysis, Process Mapping, Strategy Development, Customer Experience, Onboarding, Reporting, Change Management

Industry

IT Services and IT Consulting

Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... Pure Storage is seeking a CX Program Manager to manage key operational activities that help us manage the CX Business. You will use your experience to give input in creating methodologies and best practices and act as a change agent to build a culture of continuous improvement. In this role you will… Manage the CX Rewards program to ensure timely reward payouts and governance adherence Manage content creation and execution of the Customer Experience All Hands quarterly meetings Follow up with customers on NPS feedback Manage Customer Experience communications, strategy and governance Manage the customer onboarding program Assist with the evolution of process maps and the overall Business Excellence Program Manage our CX Intranet landing page and content Participate in the employee Pulse feedback assisting with the trend analysis and development of improvement plans WHAT YOU’LL NEED TO BRING TO THIS ROLE... 2 years of experience required Background in Project Management, in particular with aligning multiple groups around a single objective Strong organizational, project management, analysis, and communication skills Bachelor’s Degree or equivalent work experience Collaborative self-starter Ability to prioritize competing tasks and deadlines without loss of efficiency Maintaining project/program reporting materials via an online document repository such as Google Docs Experience in a Customer Satisfaction focused environment We are primarily an in-office environment and therefore, you will be expected to work from the Lehi or Raleigh office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $79,000—$119,000 USD WHAT YOU CAN EXPECT FROM US: Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®! Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.

Responsibilities

The CX Program Manager will manage key operational activities for the CX Business, including the CX Rewards program and customer onboarding. They will also assist in developing methodologies and best practices to foster a culture of continuous improvement.