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CX Research & Insight (Corporate Banking - MMLC) at Qode

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Research, Industry Analysis, Insight Synthesis, B2B Research, Interviewing, Survey Methodology, Competitor Analysis, Trend Analysis, Workshop Coordination, Stakeholder Engagement, Corporate Banking, Product Design

Industry

Software Development

Description

CX Research & Insight (Corporate Banking – MMLC) 🎯 Job Purpose Conduct and coordinate structured customer research and industry analysis to generate actionable insights for targeted sub-sectors, enabling effective customer-centric product and service design. 🔑 Key Responsibilities 1 - Research Planning & Execution Consult and co‑organize interview and survey activities với: Relationship Managers (RMs) Industry experts Corporate clients External research agencies Apply standardized, professional research methodologies to ensure data quality and consistency Generate actionable insights for targeted sub-sectors (MMLC) 2 - Desk Research & Industry Analysis Support Product Owners (PO) to conduct: Competitor landscape analysis Industry trend analysis Translate findings into: Customer behavior implications Product/service opportunity areas 3 - Research Framework & Standardization Develop and maintain standardized guidelines for: Interview design Survey methodology Stakeholder engagement Ensure full alignment với: Internal research frameworks 4 - Workshop & Insight Activation Professionally coordinate and co-organize with: Product Owners (PO) Business Analysts (BA) External agencies Design and deliver: Customer insight workshops Co-creation sessions Industry events 👤 Requirements Experience: 4–8 năm Corporate banking / consulting / research (B2B) Strong ability: Interview khách hàng doanh nghiệp Insight synthesis Advantage: Hiểu industry / large corporate

Responsibilities

Conduct structured customer research and industry analysis to generate actionable insights for targeted corporate banking sub-sectors. Coordinate with stakeholders to design and deliver insight workshops and standardize research frameworks for product and service design.