ABOUT AUTOPAYPLUS

AutoPayPlus is a leading fintech company transforming how members manage their financial journeys. We’re building an aggressive retention team focused on increasing member retention through strategic engagement and personalized member relationships.

THE ROLE

We’re seeking a hands-on CX Retention Manager to lead our retention team while maintaining direct member relationships through multi-channel engagement. This role combines strategic leadership with daily member intervention, requiring someone who thrives on both developing team performance and personally saving high-value member relationships.

WHAT YOU’LL DO

• Lead and develop a retention team focused on aggressive retention goals
• Conduct escalated retention conversations for high-value at-risk members
• Maintain personal relationships with top at-risk members requiring senior-level intervention
• Execute strategic retention initiatives through direct member contact and team coordination
• Analyze retention data and implement performance improvements across team operations
• Collaborate with marketing and product teams to optimize member journey and retention strategies
• Lead retention strategy sessions and provide real-time coaching to specialists