WE HELP THE WORLD RUN BETTER

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

WORK EXPERIENCE AND QUALIFICATIONS

Proven experience in the following areas:

• Experience in managing customer life cycle either with SAP customers, partners or consulting organisations.
• Experience in SAP Customer Experience (CX) is preferred.
• Strong knowledge of SaaS models with a cloud mindset.
• Should be an excellent problem solver who understands digital transformation.
• Experience acting as a trusted and strategic advisor to customers.
• Experience in managing complex customer engagements.
• Excellent oral and written understanding of the Dutch & English language.
• Commercial Mindset

ABOUT THE ROLE

The SAP Customer Experience (CX) Senior Customer Success Manager Advisor (S-CSM) is responsible for the daily management of selected CX customers. The S-CSM’s mission is to secure customer retention, renewals and drive upsells by building strong relationships with key stakeholders and ensuring adoption of functionality to maximise the value of customer partnership with SAP. The S-CSP is the primary point of contact and is expected to have a strong view of what ‘cloud operations’ means and be able to articulate that viewpoint to the customer.