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CX Senior Measurement Analyst at Ford Motor Company

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Reporting, Strategic Insights, Executive Presentations, System Management, Root Cause Analysis, Medallia, CX Platforms, Stakeholder Management, Global Collaboration, Communication

Industry

Motor Vehicle Manufacturing

Description

Ignited by customer needs and expectations, at Ford we are creating world-class experiences that customers love, ultimately driving satisfaction, loyalty, and advocacy. We are seeking a highly analytical, structured, and collaborative professional to serve as the CX Senior Measurement Analyst. In this critical role, you will have dual responsibility: leading the data analysis and reporting that directly informs our CX strategy and owning the health and evolution of IMG's CX measurement systems.

Responsibilities

Lead data analysis and reporting to inform the CX strategy. Own the health and evolution of the IMG's CX measurement systems.