CX Specialist, Mid-Market Accounts at Nextiva
Remote, Oregon, USA -
Full Time


Start Date

Immediate

Expiry Date

16 Nov, 25

Salary

89000.0

Posted On

16 Aug, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Teams, Collaboration, Crm, Customer Experience, Product Innovation, Clarity, Learning, Influencer, Customer Base

Industry

Marketing/Advertising/Sales

Description

REDEFINE THE FUTURE OF CUSTOMER EXPERIENCES. ONE CONVERSATION AT A TIME.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

THE GENERAL QUALIFICATIONS FOR ADMISSION:

  • 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base
  • 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required
  • Ability to cultivate and build positive relationships
  • Understanding and experience with selling to Executives in Fortune 1000+ type organizations
  • Strong emphasis on collaboration and communication with Partners and internal team
  • Hands-on Salesforce experience
  • Demonstrated ability to consistently achieve and exceed quota
  • Proven ability to manage leads, manage a pipeline, and forecast
  • Proven track record of selling solutions to strategic customers
Responsibilities

YOU WILL ROCK THIS ROLE IF YOU HAVE THE FOLLOWING CHARACTERISTICS:

  • Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
  • Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes
  • Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
  • Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
  • Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
  • Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers
  • Innovator – you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business
    Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

  • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
  • Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
  • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

The expected hiring range is $89,000-$125,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

  • Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance - Life, disability, and supplemental indemnity plans
  • Work-Life Balance ️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
  • Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives
  • Growth - Access to ongoing learning and development opportunities and career advancemen
Loading...