CX Specialist - Northern Cone at Ingersoll Rand Careers
, State of Mexico, Mexico -
Full Time


Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer-Centric Mindset, Data Analysis, Metrics-Driven Approach, Interpersonal Skills, Organizational Skills, CRM Systems, Microsoft Office, Technical Communication, Bilingual Communication

Industry

Industrial Machinery Manufacturing

Description
Ingersoll Rand is committed to building a diverse workforce that reflects our communities. As an equal opportunity employer, we provide equal employment opportunities to all qualified applicants without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We are committed to fostering a workforce diversity that mirrors our communities. As an equal opportunity employer, we ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy status, age, marital status, disability, protected veteran status, or any other legally protected status. Job Summary and Responsibilities: Own, improve, and champion the customer experience, external and internal Effective, efficient, and timely communications Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersessions, etc. Provide customer support for preorder activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions) Provide internal and external customer support for post-order activities regarding marketing rebates, debits, and post-sales disputes Obtain customer specific requirements for developing and maintaining the master customer records; maintain ongoing reports and records   Key Competencies: Customer-centric mindset Data analysis à Actionable insights Metrics-driven approach Excellent interpersonal skills, particularly influencing others, highly capable of leading projects that involve many stakeholders from different departments with competing commitments/interests Effective organizational skills Experience with existing tech stack offerings and terminology Identify potential improvement and lead the implementation of corrective actions based on Ingersoll Rand Execution Excellence, or IRX, methodology and tools   Skills/Qualifications: Associate or bachelor’s degree in business preferred 3 or more years of experience in inside and/or outside sales, and/or customer service, preferably in a manufacturing environment Advanced knowledge of CRM systems Proficient in Microsoft Office computer applications required Excellent interpersonal skills; telephone and written Ability to communicate in a technical matter in English and Spanish required Ingersoll Rand Inc. (NYSE: IR) is driven by an entrepreneurial spirit that empowers employees with a sense of ownership to fulfill our commitment to enhancing the quality of life for our employees, customers, and communities. Customers rely on us for our excellence in mission-critical industrial technologies and flow creation solutions through more than 40 respected brands, where our products and services perform reliably under the most complex and challenging conditions. Our employees build lifelong customer relationships through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
Responsibilities
The CX Specialist will own, improve, and champion the customer experience, ensuring effective communication and managing customer expectations. They will provide support for both pre-order and post-order activities, maintaining customer records and reports.
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