We are recruiting for an experienced Freelance CX Specification Specialist who will serve as the vital liaison bridging brand strategy and the execution of Canadian marketing campaigns. In this role, you will ensure seamless implementation of targeted campaigns by leveraging tools like Adobe Experience Manager (AEM) and Adobe Campaign Manager . The ideal candidate is process-driven, detail-oriented, and can effectively manage multiple stakeholders while maintaining focus under tight deadlines.
This is a remote, freelance position and project hours can vary between 5-20 hours per week .

Manage and execute email marketing automations to enhance customer journeys, such as Welcome Journeys, day-to-day customer journeys , and other tailored engagement touchpoints.
Utilize Adobe Experience Manager and Adobe Campaign Manager to design and deploy marketing initiatives aligned with the Brand Team’s strategy.
Partner with the Brand Team to ensure marketing strategies are translated effectively into actionable deliverables.
Work closely with the Adobe Specialist to build out segmentation and personalization layers for campaigns.
Maintain high levels of accuracy and attention to detail in campaign programming and execution.
Focus on key deliverables during the critical September to December period .
Collaborate with multiple stakeholders across departments while managing relationships and deliverables efficiently.
Use WorkFront to manage workflows and maintain oversight on project timelines.
3–5+ years of experience in patient marketing, database marketing, CRM, marketing automation, account management, project management, or similar roles.
Proficient in Adobe Experience Manager (AEM) and Adobe Campaign Manager .
Experience with project management tools such as WorkFront ; familiarity with digital content workflows and supply chain management is a plus.
Bachelor’s degree preferred in a relevant field (e.g., marketing, digital communication, or business).
Advanced degrees or certifications in project management or digital marketing are a plus.
Highly detail-oriented and organized.
Proven ability to manage multiple stakeholders and projects without being overwhelmed.
Strong verbal and written communication skills.
Capable of leading meetings and aligning cross-functional teams with a shared goal.
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Questions? Call your local office at 1.888.490.5565. All applicants applying for Canadian job openings must be authorized to work in Canada.
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