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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The Opportunity:
We are seeking passionate and innovative CX Strategy Consultants at the Associate and Senior Associate levels to join our team. The ideal candidates will have a strong background in consulting, with expertise in customer experience (CX) strategy, customer journey design, user research, user-centric innovation, and Design Thinking methodologies. You will play a vital role in helping our clients enhance their customer experiences and drive business success.

SKILLS AND ATTRIBUTES FOR SUCCESS:

• Bachelor’s degree in Business, Marketing, Design, or a related field
• Proven experience in consulting, with a focus on CX strategy, customer journey design, and user research.
• Strong understanding of Design Thinking methodologies and user-centric innovation processes.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex information.
• Exceptional communication and interpersonal skills, with the ability to engage stakeholders effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CX certification, Design Thinking certification) are a plus.

• Collaborate with clients to define and develop their CX strategy and objectives.
• Conduct user research to gather insights into customer needs, behaviors, and pain points.
• Design and map customer journeys to identify opportunities for improvement and innovation.
• Facilitate workshops and brainstorming sessions using Design Thinking principles to generate creative solutions.
• Analyze data and feedback to inform CX strategies and recommendations.
• Work closely with cross-functional teams to ensure the successful implementation of CX initiatives.
• Provide mentorship and support to junior team members in their professional development.
• Stay informed about industry trends and best practices in customer experience and consulting.