CX Team Lead - SCM at A.P. Moller - Maersk

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supply Chain Management, Logistics, Communication, Interpersonal Skills, Problem-Solving, Detail-Oriented, Organizational Skills, Team Player, Customer Centricity, Result Orientation, Proactive Attitude, Business Knowledge, Process Understanding, Performance Monitoring, Relationship Building

Industry

Logistics;Transportation;Supply Chain and Storage

Description

1. Manage Team Operation daily basis 2. Process Improvement & Optimization 3. Effective Communication both Vendor & Factory & customers. 4. Ownership & Proactive to solve daily operation issue & lead the team operation Who We Are Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What We Offer Maersk is the global leader in the industry, You’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded. On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities. On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities The role of Senior CX Consultant is to take full responsibility for customer experience by executing, managing and monitoring the end-to-end shipment process in compliance with all company procedures and regulatory requirement. Be the primary point of contact for customers and internal stakeholders for daily operation activities. Onboard customers and build strong and collaborative relationship with both established and new customers. Execute, manage and monitor the end-to-end shipment process, understand external factors impacting customer’s supply chain & their sense of urgency, service needs, drivers and desires. Maintain effective communication with customers and internal stakeholders to ensure smooth operations and timely resolution of issues. Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding. Monitor and record/report performances that help provide suitable recommendations on: Service delivery wins + Service failures, providing insights and recommendations for enhancing operational efficiency and process optimization. Responsible for cross sell/up sell, customer retention. Supervising colleagues in team on the business & process inquiry. Execute reports or other tasks assigned by Team Leader/Manager We Are Looking For Minimum 3 years’ experience in Customer Service and Supply Chain Management, strong knowledge of logistics and supply chain including but not limited to Customer Service, Shipping Line, Transportation etc.. Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and stakeholders. Passion to drive closures & high-level customer service orientation –Customer Centricity. Result orientation. Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously and independently. Team player –Works together with others in the business unit to achieve results, fosters teamwork. Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism Positive and proactive attitude. Good command of both oral and written English Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

The CX Team Lead is responsible for managing daily team operations and ensuring effective communication with vendors, factories, and customers. They will also focus on process improvement and optimization while proactively solving operational issues.