WHAT YOU’LL BE DOING:

Implement our client’s Norway customer care strategy in the UK, by telephone and written customer and dealer contact to ensure customer satisfaction.

WHAT YOU BRING TO THE ROLE:

• Further Education, College or similar experience
• Practiced experience in a Contact Centre or Customer Service role.
• Strong customer service, interpersonal and relationship building skills
• Strong conflict resolution skills
• Ability to influence the opinion of others through verbal and/or written correspondence
• Excellent oral and written communication skills, with good command of grammar and punctuation
• Resilience and a calm demeanor with the ability to work under pressure.
• Excellent attention to detail and practiced active listening skills.
• Excellent time management and ability to prioritise projects and customer needs.
• Exercise good service and business judgment with end goal of customer satisfaction.
• High levels of trust and integrity
• Ability to work with multiple systems
• Working knowledge of MS Office, email, text messaging and chat
• Dealing with the Microsoft Office package and other personal computer skills