WHAT WE’RE LOOKING FOR

We’re looking for a dynamic ICT project leader who thrives in complex environments and can balance structure with agility. You will bring:

• A current National Police Clearance or willingness to obtain
• Extensive experience delivering large-scale ICT projects including Salesforce CRM implementations
• Strong stakeholder engagement skills from frontline staff to executive leadership and vendors
• A sound grasp of business process re-engineering, integration, data governance and change management
• Exceptional communication and reporting skills with the ability to translate technical detail into business impact
• A collaborative, proactive and resilient style that builds trust and gets results

• Lead the end-to-end delivery of the City’s new CRM platform from procurement through to implementation, integration and handover
• Work closely with business units to re-engineer processes and capture over 300 service request types
• Manage interdependent projects including the City’s corporate website uplift and an integration platform rollout
• Oversee vendors, budgets, risks and reporting with a disciplined yet adaptive approach
• Drive adoption through change and communication strategies that put people and the community at the centre