DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to:

Claims Administration

• Collaborate with claims manager and breach team to identify and document handling strategy within the scope of insurance coverages.
• Able to work with a claims software system that tracks claims diary, notes and reserves.
• Identify coverage issues and draft appropriate letters to policyholder Process claims in accordance to Best Practices Claims Guidelines with guidance from claims manager.
• Identify cost saving strategies when hiring outside vendors/experts/defense firms.
• Complete training in field of cyber claims and maintain current knowledge of trends and best practices. Obtain required provincial licenses and maintain required Continuing Education.
• Act as a liaison between the Cyber Claims department and Cyber Scout Breach team and Cyber Scout Solutions.

Department Support

• Review and approve all vendor billing.
• Run monthly bordereau reports that capture required data by reinsurance partners.
• Track monthly billing and receivables working with internal accounting department.

Key deliverables of this role are:

• Provide expertise to our clients with guidance on strategy and vendor management in the case of a breach which requires outside resources.
• Handle all aspects of cyber claims within the United States, Canada and other countries as required.
• Assess coverage, issue timely coverage letters and provide an explanation on certain elements of the claim which may and may not be covered.
• Be the key contact between assigned insurance carriers and Cyber Scout Claims.
• Provide exceptional customer service to policyholders, client carriers and internal team members