Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Cyber Defense and Operations Senior Analyst- Assistant Manager – English – Remote RO
In this role, we are looking for someone with a good level of English, analytic mindset, and a passion for IT solutions. Has the technical background skills tailored to Cyber Defense and is looking to continue his career in the security incident management domain.

Responsibilities

• Incident Management, as a member of the Cyber Defense team, you will need to be able to adequately respond to cybersecurity incidents by working collaboratively with other suppliers and stakeholders.
• Help in development and testing the new proposed Solutions, tools and automations for the customer. Mainly ServiceNow Platform data and integration.
• Will be part of the Team maintaining 24/7 phone lines support (via shift rotation spread throughout the Team) and email reported issues for security.
• Will be part of the Team maintaining service for ticket delivery and initial triaging of end user reported security concerns.
• Raise proactive flags on Security trends that might impact operations or the client.
• Transform and enhance the reports and reporting tools/ Dashboards used as part of the service component.
• Support and participate in transformation projects for the client.
• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.
• Will be part of the Team delivering consultancy tickets for end users related to Security topics.
• Will support the team in increasing the knowledge and expertise in cybersecurity area.
• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues, end-users, and with external vendors.
• Problem solving attitude and client oriented.
• Ability to handle client Stakeholders and Specialists on one-on-one basis, via e-mails, chat, calls.
• Strives to be the expert in all Cyber Defense related technical and operational topics from the Genpact CDO Team.
• Customer centric – demonstrated ability to handle difficult interactions.
• Learning ability – demonstrated ability to learn and adapt to new WOW’s, SOP’s and procedures quickly.
• Ability to respond to and deal with a range of ad hoc queries/requests related to security topics.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in computer science or related field.
• Relevant year of experience in a security-related role, with a focus on incident response and analysis.
• Strong analytical and problem-solving skills, with the ability to identify and respond to security incidents quickly and effectively.
• Strong knowledge of security technologies and tools such as firewalls, VPN, data loss prevention, IDS/IPS, Web-Proxy, MDR & XDR and security audits.
• Strong understanding of networking protocols and technologies, as well as operating systems.
• Experience with security incident response tools and techniques, including forensic analysis and/or malware.
• Knowledge of Microsoft Office, Windows OS and troubleshooting PC hardware and software issues tailored on the Cyber Defense environment.
• Comfort with Technology – Demonstrated Ability to research solutions and prepare SOPs for new technical problems.
• Superior written and verbal communication skills including the ability to effectively communicate technical information to non-technical users by phone, in person and in writing.
• Ability to effectively prioritize security tasks and good time management skills.

Preferred Qualifications/ Skills

• Experience in threat hunting and the ability to identify and investigate suspicious network and systems activity.
• Experience with one or more scripting languages: Python, Bash, PowerShell
• Previous experience with reporting and the Service Now platform.
• Any certification related to Security Operations:

Azure Security Fundamentals, SC-200, SC-500, SC-900, CompTIA Security+, GIAC Certified Intrusion Analyst (GCIA), GIAC Certified Incident Handler (GCIH), Certified SOC Analyst (CSA)
“What can we offer?
Attractive salary.
Stable job offers - employment contract.
Work in a multicultural environment;
Various trainings (initiating, soft skills).
Possibility of development;
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).”
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobAssistant Manager
Primary LocationRomania-Iasi
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingJan 28, 2025, 9:19:02 AM
Unposting DateJul 27, 2025, 4:49:02 AM
Master Skills ListOperations
Job CategoryFull Tim

• Incident Management, as a member of the Cyber Defense team, you will need to be able to adequately respond to cybersecurity incidents by working collaboratively with other suppliers and stakeholders.
• Help in development and testing the new proposed Solutions, tools and automations for the customer. Mainly ServiceNow Platform data and integration.
• Will be part of the Team maintaining 24/7 phone lines support (via shift rotation spread throughout the Team) and email reported issues for security.
• Will be part of the Team maintaining service for ticket delivery and initial triaging of end user reported security concerns.
• Raise proactive flags on Security trends that might impact operations or the client.
• Transform and enhance the reports and reporting tools/ Dashboards used as part of the service component.
• Support and participate in transformation projects for the client.
• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.
• Will be part of the Team delivering consultancy tickets for end users related to Security topics.
• Will support the team in increasing the knowledge and expertise in cybersecurity area.
• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues, end-users, and with external vendors.
• Problem solving attitude and client oriented.
• Ability to handle client Stakeholders and Specialists on one-on-one basis, via e-mails, chat, calls.
• Strives to be the expert in all Cyber Defense related technical and operational topics from the Genpact CDO Team.
• Customer centric – demonstrated ability to handle difficult interactions.
• Learning ability – demonstrated ability to learn and adapt to new WOW’s, SOP’s and procedures quickly.
• Ability to respond to and deal with a range of ad hoc queries/requests related to security topics