Cyber Expert Support Engineer - APAC at Acronis International Gmbh Switzerland

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Linux/UNIX, Security, Networking, Virtualization, Business Applications, Troubleshooting, Communication, Customer Service, Prioritization, Ransomware Mitigation, EDR/XDR Incident Analysis, Wireshark, VMware ESXi, Hyper-V, KVM

Industry

Software Development

Description

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for an Expert Support Engineer to join our mission of protecting the digital world. As an Expert Support Engineer in our Global Customer Support team, you will be the final point of escalation for our customers, tackling the most complex technical challenges. You’ll partner closely with cross‑functional teams to help ensure Acronis continues to deliver exceptional products and world-class service. WHAT YOU'LL DO Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments. Build and maintain strong relationships with customers and partners Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues. Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices. Participate in developing documentation, knowledge base, and technical articles on Acronis' products. Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way. Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). WHAT YOU BRING 2+ years of experience in an advanced technical support role Fluent English (both written and verbal).· Additional languages known are a plus (Spanish, French, Portuguese, German). Experience and skills must include: Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux Foundation certifications are a plus. Security – analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks. Cybersecurity certifications (e.g. CompTIA Security+) are a plus Networking - analyzing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. Cisco/Juniper certifications are a plus. Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo. Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers Good communication skills and a customer service focus. Passion for troubleshooting and ability to come up with efficient solutions for unusual issues. Ability to prioritize and switch between a variety of time-sensitive issues. *Please submit your resume and application in English WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-LD1 Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 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Responsibilities

The Expert Support Engineer will troubleshoot and resolve complex technical incidents for corporate customers and partners across various software, networking, and hardware environments, acting as the final point of escalation. This role involves close interaction with Engineering and Business departments to ensure efficient resolution of technical issues and contributing to team training and documentation.