DESCRIPTION

With cyber policyholders in many countries around the world, we have the largest specialist team of cyber underwriters in the London market and the second largest portfolio by gross written premium. To remain at the front of this exciting market it is critical that we continue to innovate with our products and service offerings. As a result, we are looking to recruit a Cyber Incident Response Associate to join the incident response and cyber claims teams. The role will support the team in their day-to-day duties to deliver a market leading cyber incident response service.
You will learn to provide urgent support to insured with cyber incidents, advising on the best course of action and performing some initial analysis where appropriate. You will also build positive working relationships with our network of incident response, forensic, legal and PR vendors to provide insureds’ with a high quality and cost effective service. In addition to this ‘front line’ support; you will work with the incident response, claims, products and underwriting teams to support improvements to the service and products CFC offer.

ABOUT YOU

This role is ideal for someone with a passion for cyber who is looking for an entry level role where they can learn and develop their own skillset to become a specialist within the cyber incident response field. Within this role, we are also looking for someone that:

• Is able to deal with external customers and brokers in high stress situations
• Is capable of managing variety of stakeholders associated with cyber incidents and presenting complex technical information to both technical and non-technical entities.
• Has excellent communication skills and is capable of learning how to credibly speak to clients and partners regarding cyber incidents and the value CFC’s products and services provide in responding to them.
• Has an understanding of the cyber threat landscape, reviewing intelligence sources and apply to support incident response.

ABOUT THE ROLE

The daily responsibilities of this role will be to:

• Provide high quality and efficient support and advice to insured with cyber incidents.
• Perform preliminary analysis and triage for incidents and help to develop CFCs technical in-house capabilities.
• Work collaboratively across the Cyber Security function to support forensic investigations by producing threat intelligence such as threat assessments, vulnerability scanning, and open-source interrogation as required.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Support the cyber incident response and cyber claims function with ad-hoc and administrative tasks as required.
• Work with the cyber claims adjusters to efficiently and fairly review incident claims and coverage.
• Work with the incident response, underwriting and products team along with external vendors to develop and deliver a variety of risk management services, tools and products

LOVE WHAT YOU DO:

We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

This role is ideal for someone with a passion for cyber who is looking for an entry level role where they can learn and develop their own skillset to become a specialist within the cyber incident response field. Within this role, we are also looking for someone that:

• Is able to deal with external customers and brokers in high stress situations
• Is capable of managing variety of stakeholders associated with cyber incidents and presenting complex technical information to both technical and non-technical entities.
• Has excellent communication skills and is capable of learning how to credibly speak to clients and partners regarding cyber incidents and the value CFC’s products and services provide in responding to them.
• Has an understanding of the cyber threat landscape, reviewing intelligence sources and apply to support incident response