CYBER SECURITY MANAGER

At SysGen Solutions Group, we’re not just your average managed services provider. We’re a fast-growing, innovation-fueled IT consulting firm with a powerful difference: our Dedicated IT Support Model®. This isn’t your average “submit a ticket” approach. We bring real people to the table who know your business, anticipate your needs, and make technology work for you. Guided by our 8 Guiding Principles, including own it, do the right thing, and find a better way, we deliver on our promises and create lasting impact.
Take your IT security career to the next level and be SysGen’s Cyber Security Manager! Reporting to the Vice President of Service Delivery, the successful candidate will be responsible for leading our Managed Security team to drive cyber security initiatives, innovation, and deliver a top tier client experience for our clients. Apply today and join SysGen as our Cyber Security Manager to ensure our client cyber security concerns ran-some-where and never come back!

KNOWLEDGE AND SKILL REQUIREMENTS:

• Experience leading diverse high-performance teams 5+ years
• Track record of strong professional development (personal excellence)
• Bachelor’s degree or equivalent experience
• Strong communications and presentation skills
• Exceptional customer service acumen
• Proficient Microsoft Excel / Power BI / Access skills (an asset)
• ITIL certified (an asset)
• Budgeting, Forecasting and Managing Financial Performance
• Completion of a security certification (CISSP, GCIA,GCIH,CIH,CISA,CISM) is preferred.
• In depth knowledge of networking concepts and protocols including network security.
• Solid understanding of monitoring and intrusion detection Hardware/Software
• Minimum 5 years in information security related field work
• Strong organizational skills with the ability to multitask and work in a fast-paced environment and manage multiple deadlines and clients.
• Strong influence, communication and leadership skills.
• Demonstrated verbal/written communication and presentation skills.

• Provide proactive direct management and leadership to the Managed Security Services team and oversight of the deployment of Managed Security Services (ESS).
• Focus on client retention and client satisfaction.
• Increase SysGen effectiveness by orienting, training, coaching, and counseling staff. Communicating values, strategies, and objectives; planning, monitoring, and appraising job results; developing a climate for offering information and opinions.
• Ensure SysGen service-related policies and procedures are documented, communicated, and adhered to through regular service validation assessments.
• Establish methods to improve efficient delivery of Managed Security Services (ESS) and other programs as they develop.
• Monitor service and financial targets of existing clients to support the retention and growth of the organization in both technical services activity and project work.
• Work with VP Service Delivery to identify cybersecurity growth opportunities, and assist in the development of new, relevant solutions.
• Help grow client base, and underlying gross profit.
• Develop strategic plans and projects. Coordinate the delivery of these plans and projects within the Monthly, Quarterly, or Semi-Annual Business Review for each Managed Security Services clients alongside the regions Business Development Manager(s) and Client Experience Specialist(s).
• Deliver feedback to service teams.
• Identify unique training or knowledge needs to support and service clients.
• Will be responsible for oversight of all escalations in the region and available to assume the role of Escalation Manager where needed.
• Build the SysGen corporate image by collaborating with customers and employees, enforcing ethical business practices.
• Exhibit leadership behaviors that value our people, help employees reach their full potential and enable them to create a high-performance work environment.
• Maintain open and honest communication.
• Respond as a manager to cyber security threats, vulnerabilities, events and incidents.
• Responsible for investigating incidents, analyzing attack methods, researching new defense techniques and tools, developing security policy, and documenting procedures for Managed Security Practice.
• Advise and consultant with a variety of stakeholders including but not limited to; CEO’s, CIO’s, CTO’s, CISO’s and other C-Suites on Cyber Security Policy, Process, Governance, Risk and Compliance (GRC).
• Act as a member of the Escalations Management (Incident Response / CSIRT) teams.
• Vendor Management internally and externally.
• Liaise with Pre-sales team on Project Presales: Cyber Security and IT Infrastructure (Security Team, ISG)
• Work with Marketing on Public Relations opportunities i.e., Security Interviews, LinkedIn posts and drafting internal/external Security Bulletins.
• Implementation of ESS projects, validation and assignment of tasks.
• Act as a Cyber Security Subject Matter Expert (SME - consultant) both internally and for our clients.
• Follow documented best practice Change Management Processes.
• Administration tasks associated with SysGen internal operations.