WHO WE ARE:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

YOUR ROLE:

The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

YOUR RESPONSIBILITIES:

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
• Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
• Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
• Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
• Register and classify received incidents and service requests
• Undertake an immediate effort to address security issues in a timely fashion
• Undertake an immediate effort to escalate network and system issues in a timely fashion
• Analyze security events, incidents, and problems to provide recommendations on action
• Update staff and clients on the status of incidents and service requests at agreed intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as defined in a task list
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
• Train new hires
• Perform other security related system administration duties as needed