At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Service Operations Manager

BENEFITS

• Retirement plan
• Employee Share Acquisition plan
• Employee Assistance Program
  Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

KEY RESPONSIBILITIES

In this role, you will have the opportunity to ensure that the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to the satisfaction of our customers. On a daily basis, you will provide technical support, acting as a specialist and solving problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.
The work model for the role is: hybrid. #LI-Hybrid

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
• Providing technical consulting on Service solutions to management and customers.
• Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are understood and business opportunities utilized for service growth.

You will join a talented team, where you will be able to thrive.

QUALIFICATIONS FOR THE ROLE

• You are highly skilled in Windows operating systems, IT security, networking, and virtualization, and enjoy working within the IT security sector.
• You have several years of experience in the IT field, having worked in an IT company or relevant IT or OT area. Experience in the automation environment is an advantage.
• You are highly adept in common security norms and standards.
• You are at ease communicating in German and English.
• You are passionate about providing flexible solutions to customer inquiries and problems.