Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Cyber Start Up- Customer Operations Engineer at Team8

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Experience, Operational Excellence, Tier 3/4 Support, SaaS Environments, Platform Optimization, Workflow Design, Documentation Standards, KPI Tracking, SLA Management, Customer Health Metrics, Trend Analysis, R&D Collaboration, Product Collaboration, Customer Onboarding, Value Realization

Industry

Venture Capital and Private Equity Principals

Description

We’re a cybersecurity startup building next-generation technology for global customers. We’re looking for a hands-on, high-impact Customer Operations / Technical Support Manager professional to help scale and elevate our support and customer-facing operations. This role sits at the intersection of Technical Support, Customer Experience, and Operational Excellence. You’ll act as a senior technical authority (Tier 3/4 mindset), while also helping build the infrastructure, processes, and metrics behind a world-class support organization. As a foundational member of our global operations, you’ll work Monday–Friday to bridge the gap between our customers, R&D, and Product.This position follows a hybrid work model, with a combination of on-site office presence and remote work. Requirements What You’ll Do * Serve as the highest technical escalation point within support, driving issues to full resolution. * Own and resolve complex technical escalations across distributed SaaS environments, operating at a Tier 3/4 level of expertise. * Help design and optimize our support platform, workflows, playbooks, and documentation standards. * Track and analyze KPIs, SLAs, and customer health metrics and data to drive operational improvements. * Identify trends from customer interactions and translate them into actionable insights. * Partner closely with Product, R&D, Sales, and Customer Experience as the technical voice of the customer. * Support onboarding and ongoing customer usage to ensure value realization.

Responsibilities

The role involves serving as the highest technical escalation point, driving complex issues across distributed SaaS environments to full resolution at a Tier 3/4 level. Additionally, the engineer will help design and optimize the support platform, workflows, and documentation while tracking metrics to drive operational improvements.