Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, and threat detection and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touch-points to discuss IT security initiatives and associated best practices.

The skills you’ll bring include:

• Associates Degree in information Technology, or two or more years of related experienc

As a Cybersecurity Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers’ security programs.

In this role, you will:

• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s Managed Services and Rapid7’s Support team when needed
• Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
• Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts
• Provide subject matter expertise and advisement to clients for industry attack trends and defenses
• Demonstrates an expert understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
• Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts
• Guide clients through findings and providing subject matter expertise for response activities
• Provide expertise in technology deployment and client onboarding processes
• Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
• Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
• Independently identify potential risks and challenges in customer relationships and work proactively to address them before they escalate

The skills you’ll bring include:

• Associates Degree in information Technology, or two or more years of related experience