Czech & Polish Speaking Customer Support Representative (Hybrid) at Eco Plus Solutions AB

Ghent, Flanders, Belgium -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Fluency, Polish Fluency, Business English, Customer Support, Technical Troubleshooting, Analytical Problem-Solving, Enterprise Software Navigation, Client Management, Logistics Operations, Cross-departmental Collaboration

Industry

Business Consulting and Services

Description

Role Purpose: A premier international manufacturer of commercial vehicles and heavy transport solutions is looking for a dedicated Fleet Operations Consultant. In the fast-paced logistics industry, our main objective is straightforward: maximize vehicle uptime and ensure global supply chains operate seamlessly. Operating from our commercial and industrial hub in Ghent, Belgium, you will represent an elite automotive brand, serving as the core link between advanced vehicle engineering teams and the multinational enterprises powering the global economy. This role goes far beyond standard customer care. You will be directly accountable for providing high-level technical expertise, diagnostic support, and tailored operational solutions directly to enterprise transport managers and authorized automotive service centers across our global network. Core Responsibilities & Workflow Hybrid Work Model: Maintain an excellent work-life balance with a structured weekly routine of four days onsite at our advanced Ghent headquarters and one day working from home. Elite Client Management: Manage high-priority incoming inquiries via phone and digital channels, strictly upholding the company's premier standards for safety and service excellence. Analytical Problem-Solving: Evaluate complex service disruptions and supply chain challenges to design highly efficient, data-driven solutions for our corporate partners. Cross-Department Synergy: Partner closely with Sales, Logistics, and Engineering divisions to accelerate response times and ensure flawless data integrity across all corporate software platforms. Fully Paid Training: Benefit from a rigorous, fully compensated corporate training academy from day one. Background knowledge in mechanics or engineering is not required; we provide all the technical training and product insights necessary to become an industry expert. Candidate Requirements & Qualifications Mandatory Language Skills Bilingual Command: Native or near-native fluency in both Czech and Polish (written and spoken) is strictly required. You must possess the ability to transition effortlessly between both languages in a corporate environment. Business English: A minimum of B2 (Upper-Intermediate) proficiency is essential for utilizing technical databases, completing internal reports, and collaborating in global team meetings. Professional Competencies & Mindset Composure & Resilience: A demonstrated ability to stay calm, professional, and solution-oriented during operational spikes and high-pressure client interactions. Technical Aptitude: Comfort navigating complex enterprise software applications and multitasking across multiple digital platforms simultaneously. Operational Flexibility: Full willingness to work within a 24/7 rotating shift pattern to guarantee continuous, around-the-clock support for our international partner network. Premium Compensation & Employee Perks Financial & Well-being Security Market-Leading Compensation: A highly competitive base salary aligned with top industrial and logistics benchmarks, explicitly rewarding your unique dual-language capability. Comprehensive Healthcare: Robust private medical and life insurance coverage for you and your dependents, active from your very first day under contract. Advance Rota Scheduling: Full-time shift patterns are finalized and published well in advance, providing the predictability needed to plan your personal life with confidence. Relocation Support & Career Development Premium Relocation Package: To ensure a seamless move to Belgium, we provide a high-end, fully furnished apartment in Ghent completely free of charge for your first 30 days while you look for permanent housing. Global Advancement Tracks: Transparent, well-defined internal pathways designed to accelerate your growth into international leadership, corporate training, or specialized technical positions worldwide. Application Instructions If you possess the required bilingual skills and are eager to establish an international corporate career in Belgium's premier logistics hub, we welcome your application. Please send your updated resume in English to start our virtual interview process. Shortlisted candidates will be contacted directly by our recruitment team.

Responsibilities

Provide high-level technical expertise and diagnostic support to enterprise transport managers and service centers. Manage high-priority inquiries and collaborate with Sales, Logistics, and Engineering to ensure seamless supply chain operations.