Czech speaking Customer Advisor - Athens , Greece at Foundever

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech language, English language, Customer support, Communication skills, Phone support, Email support, Chat support, Social media support, Problem solving, Analytical skills, Attentive listening, Writing skills, Attention to detail, Customer experience

Industry

Outsourcing and Offshoring Consulting

Description

About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Come and work with us. Are you Czech native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in historic Athens? So we have the perfect opportunity for you! Your future project: join our Czech Customer Support team. As a customer service specialist in this project, your daily responsibilities will include: Provide the highest level of support to our customers via various communication channels such as phone/email/chat/social media Give accurate, valid and complete information by using the right procedures Be the owner of the customer query and ensuring a timely resolution and response Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or fluent level of Czech (C2/C1) Intermediate level of English (minimum B2) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver Must hold EU citizenship or valid work permit for Greece Be located in Greece Go further with FoundeverTM What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. Competitive wages and stability Fully paid training Permanent contract Private healthcare Continuous learning and skill development Numerous career growth opportunities A safe, friendly, diverse, supportive company International and multicultural environment EverBetter wellness program with Fitness room in our premises Apply Today! At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset. As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment. We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company. Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights. Follow us.

Responsibilities

Provide high-level customer support across various channels including phone, email, and chat while ensuring timely resolution of queries. Maintain professional relationships with customers and meet quality, compliance, and productivity targets.