Czech Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Language, English Language, Technical Troubleshooting, Customer Service, CRM Software, Hardware Support, Software Support, Empathy, Communication Skills, Problem Solving

Industry

Business Consulting and Services

Description

Are you a tech-savvy problem solver who loves helping people? We are looking for a Czech-speaking Customer Advisor to join our elite support team. In this role, you won't just be answering phones; you will be the human connection for users of one of the world's most iconic and innovative technology ecosystems. As a Remote Advisor, you are the face (and voice) of the brand. You will assist customers with everything from setting up their new high-end devices to troubleshooting software issues and managing account security. We value empathy as much as technical skill—if you can turn a frustrated caller into a loyal fan, you belong here. Key Responsibilities Customer Excellence: Provide world-class support via phone, chat, and email to Czech-speaking customers. Technical Troubleshooting: Guide users through step-by-step solutions for hardware, software, and digital service inquiries (e.g., cloud storage, media subscriptions, and device syncing). Relationship Building: Listen actively to understand customer needs, showing empathy and patience while maintaining a professional and friendly tone. Problem Ownership: Manage your own "case-load," ensuring follow-ups are completed and complex issues are escalated to the right departments when necessary. Data Accuracy: Accurately document all customer interactions in our internal CRM system to ensure a seamless experience for the user. What We Are Looking For Language Mastery: You must be native or C2 level in Czech with a strong command of English (B2/C1) for training materials and internal communication. Tech Enthusiasm: You don't need to be a computer scientist, but you should be comfortable navigating smartphones, tablets, and various OS environments. Remote Readiness: You have a quiet, dedicated workspace and a reliable, high-speed internet connection. Soft Skills: You are a natural "people person" with excellent communication skills and a positive attitude. Experience: Prior experience in customer service or tech support is a plus, but it is not a requirement. We provide comprehensive, paid training to set you up for success. Requirements (Non-Negotiable) Residency: You must currently live in Portugal and possess a valid NIF and work permit (if applicable). Availability: Flexible to work in shifts, including some weekends or holidays, within the service operating hours. Why Join Us? Work from Anywhere: Enjoy the flexibility of a 100% remote role while living in beautiful Portugal. World-Class Training: A robust, paid onboarding program that teaches you everything you need to know about the products and tools. Competitive Package: Base salary + monthly performance bonuses + meal allowance. Career Growth: We promote from within. Today's Advisor is tomorrow's Team Lead or Subject Matter Expert. Equipment Provided: We will ship all the high-tech equipment you need to perform your role at the highest level.

Responsibilities

Provide high-quality technical support to Czech-speaking customers via phone, chat, and email. Manage case-loads and document all interactions in the CRM to ensure seamless user experiences.