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Czech Speaking Customer Service for Construction industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Czech, Customer Service, Communication Skills, Problem-Solving, Construction Knowledge, Order Processing, Complaint Resolution, CRM Documentation, Collaboration, Proactive Approach, Time Management, Flexibility

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech. Key Responsibilities Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech. Provide clients with accurate information on construction processes, materials, and service offerings. Assist customers with order processing, updates, and any changes required during the construction phase. Resolve customer complaints and issues promptly and effectively to maintain satisfaction. Document all customer interactions accurately in our CRM system to ensure seamless communication. Collaborate with project teams to provide real-time updates and information to customers. Stay updated on construction trends and regulatory requirements to assist customers more effectively. Fluency in Czech (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, preferably in the construction or related industries. Strong communication skills with a focus on building rapport with customers. Excellent problem-solving abilities and a proactive approach to customer concerns. Ability to manage multiple inquiries and prioritize effectively in a fast-paced environment. Familiarity with construction terminologies and processes is desirable. Willingness to work flexible hours, including weekends and holidays as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding construction services and provide accurate information on processes and materials. Assist customers with order processing and resolve complaints to maintain satisfaction.