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Czech Speaking Customer Service for Information Technology (IT) industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Fluency, Customer Service, Technical Support, Communication Skills, Problem-Solving, Technical Aptitude, CRM Systems, Software Installation, Troubleshooting, IT Industry Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is perfect for individuals who are passionate about technology and customer support. In this role, you will assist clients with their inquiries and technical issues, providing top-notch service in Czech. Key Responsibilities Handle customer inquiries related to IT services, software solutions, and technical support via phone, email, and chat in Czech. Assist users with troubleshooting issues, software installation, and product functionality. Provide clear and detailed information on product features, updates, and service offerings. Resolve technical issues promptly, ensuring a high level of customer satisfaction. Document customer interactions and maintain accurate records in the CRM system. Work closely with technical teams to provide detailed feedback and enhance service quality. Stay updated on IT industry trends and company products to deliver informed support. Fluency in Czech (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, ideally within the IT industry. Strong communication skills and a passion for helping customers. Technical aptitude with the ability to understand software and hardware issues. Excellent problem-solving abilities and a proactive approach to customer service. Familiarity with CRM systems and general computer applications. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Assist clients with inquiries and technical issues related to IT services. Provide clear information on product features and resolve technical issues to ensure customer satisfaction.