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Czech Speaking Customer Service for Insurance industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Czech, Customer Service, Communication Skills, Problem-Solving, Insurance Knowledge, CRM Systems, Multi-tasking, Customer Satisfaction

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Insurance industry. This role is perfect for individuals who are passionate about helping clients understand their insurance options and providing exceptional service. As a representative, you will assist customers in navigating their insurance inquiries while ensuring clear communication in Czech. Key Responsibilities Handle customer inquiries related to insurance policies, claims, and services via phone, email, and chat in Czech. Provide information on policy details, coverage options, and premium rates. Assist customers with the claims process and ensure timely resolutions. Resolve customer complaints and inquiries with a focus on maintaining customer satisfaction. Document all customer interactions accurately in the CRM system for record-keeping. Collaborate with other departments to enhance service delivery and customer experience. Stay informed about industry trends and updates to provide relevant information to customers. Fluency in Czech (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably within the insurance sector. Strong communication skills with the ability to explain complex insurance concepts clearly. Excellent problem-solving capabilities and a customer-focused approach. Ability to manage multiple inquiries and prioritize effectively in a dynamic environment. Familiarity with customer service software and CRM systems is desirable. Willingness to work flexible hours, including evenings and weekends, as needed. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to insurance policies, claims, and services while ensuring clear communication in Czech. Assist customers with the claims process and resolve complaints to maintain customer satisfaction.