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Czech Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Czech, Customer Service, Communication Skills, Problem-Solving, CRM Systems, Technical Support, Account Management, Billing Inquiries, Service Changes, Product Knowledge, Promotions, Service Availability, Complaint Resolution, Collaboration, Flexibility, Technology Passion

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience. Key Responsibilities Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech. Assist customers with account management, billing inquiries, and service changes. Provide accurate information regarding product features, promotions, and service availability. Resolve customer complaints and technical issues promptly to ensure satisfaction. Document all customer interactions accurately in the CRM system for quality assurance. Collaborate with internal teams to improve service delivery and customer experiences. Stay informed about new products, services, and industry developments to provide relevant information to customers. Fluency in Czech (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, particularly within the telecommunications sector is desirable. Excellent communication skills and a strong commitment to customer satisfaction. Strong problem-solving abilities and the ability to work under pressure. Ability to handle multiple inquiries while maintaining a high level of service. Proficiency in using CRM systems and other customer service software. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to telecommunications services and assist customers with account management and billing inquiries. Resolve customer complaints and technical issues promptly to ensure satisfaction.