Czech Speaking Reservations Agent For Airbnb - Work In Athens, Greece at Mercier Consultancy Group

, , Czechia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Fluency, English Proficiency, Customer Service, Reservations Management, Complaint Resolution, CRM Navigation, Interpersonal Communication, Hospitality Management, Digital Communication Tools, Conflict Resolution

Industry

Business Consulting and Services

Description

Czech Speaking Reservations Agent For AirbnbAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing candidates in premium roles that align with their skills, language abilities, and career ambitions — providing end-to-end support from application to arrival. At Mercier Consultancy Group, we are committed to your success, offering unrivalled relocation assistance and a genuinely personalised candidate experience. Job Overview We are delighted to present an outstanding opportunity for a motivated and customer-focused individual to join our client's dynamic team in Athens, Greece as a Czech Speaking Reservations Agent For Airbnb. In this exciting role, you will serve as the primary point of contact for Czech-speaking guests and hosts using the Airbnb platform, delivering exceptional service across reservations, inquiries, and complaint resolution. This Czech Speaking Reservations Agent For Airbnb position in Greece is ideal for candidates who are passionate about travel, hospitality, and delivering memorable customer experiences on a global scale. Key Responsibilities Handle inbound and outbound communications from Czech-speaking Airbnb guests and hosts via phone, email, and live chat in a professional and timely manner. Assist customers with booking inquiries, reservation modifications, cancellations, and general platform navigation. Resolve customer complaints and escalate complex cases to the appropriate department, ensuring swift and satisfactory outcomes. Provide accurate and up-to-date information about Airbnb policies, procedures, and available services to Czech-speaking users. Maintain detailed and precise records of all customer interactions within the company's CRM system. Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives. Meet and consistently exceed individual and team KPIs including customer satisfaction scores, response times, and first-contact resolution rates. Stay informed about Airbnb platform updates, promotional offers, and policy changes to deliver knowledgeable, confident support. Native or fluent Czech language skills (both spoken and written) are essential for this role. A valid EU passport or relevant documentation permitting legal employment within the European Union (mandatory). Proficient level of English (written and spoken) to communicate effectively within an international work environment. Previous experience in customer service, reservations, hospitality, or a related field is highly advantageous. Strong interpersonal and communication skills with a natural ability to empathise with customers and resolve issues diplomatically. Comfortable working in a fast-paced, target-driven environment with a positive and adaptable mindset. Basic computer literacy and the ability to navigate CRM systems and digital communication tools with confidence. What We Offer Competitive Monthly Salary reflective of your experience and expertise. Fully Paid Training to ensure you are fully prepared and confident in your role from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Athens. Monthly Performance Bonus rewarding your dedication and outstanding results. 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant and highly valued financial benefit. A supportive, multicultural, and professionally stimulating work environment. Clear pathways for career growth and advancement within a leading international organisation. And Much More... Life in Greece Relocating for this Czech-speaking jobs opportunity means embracing one of the most enviable lifestyles in all of Europe. Greece is a country of extraordinary natural beauty, rich ancient history, and a wonderfully warm Mediterranean climate that offers over 300 days of sunshine per year. From the iconic Acropolis and the vibrant neighbourhoods of Athens to the breathtaking islands and crystal-clear Aegean waters, Greece provides a backdrop for daily life that is truly without comparison. Whether you are an outdoor enthusiast, a culture lover, or simply someone who appreciates a relaxed and fulfilling pace of life, Greece has something remarkable to offer you. Beyond its stunning landscapes, Greece is celebrated for its warm and welcoming people, its world-renowned cuisine, and an exceptionally high quality of life at a very reasonable cost of living. As one of the most popular destinations for jobs in Greece among multilingual professionals, Athens in particular offers a thriving expatriate community, a buzzing social scene, and a strong sense of belonging for newcomers from across Europe and beyond. For those considering Czech-speaking jobs abroad, this Czech Speaking Reservations Agent For Airbnb position in Greece represents not just a career move, but a true life upgrade — one that Mercier Consultancy Group is proud to help make possible. How to Apply If you are ready to take the next exciting step in your career and seize this outstanding Czech-speaking jobs opportunity in the heart of Athens, we warmly invite you to apply today. Simply click the Apply Now button below to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you — your new life and career in Greece awaits. — The Recruitment Team, Mercier Consultancy Group

Responsibilities

Act as the primary contact for Czech-speaking Airbnb guests and hosts to handle bookings, modifications, and inquiries. Resolve customer complaints and maintain precise records of interactions within the CRM system to meet team KPIs.