Czech Speaking Reservations Agent For Booking.com - Work Remote In Greece at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Language, Customer Service, Reservations Management, CRM Platforms, English Language, Communication Skills, Problem Solving, Interpersonal Skills, Digital Tool Proficiency, Upselling

Industry

Business Consulting and Services

Description

Czech Speaking Reservations Agent For Booking.comAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting top multilingual talent with world-class employers across a broad range of industries. We specialise in placing skilled professionals in dynamic, rewarding roles throughout Europe, with particular expertise in the tourism, hospitality, and travel sectors. At Mercier Consultancy Group, we are committed to delivering exceptional career opportunities that empower professionals to grow, thrive, and succeed on an international stage. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Czech Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Czech-speaking jobs currently available in the European tourism industry. In this role, you will serve as a trusted point of contact for Czech-speaking travellers, providing expert reservations support and delivering an elevated customer experience on behalf of one of the world's leading online travel and accommodation platforms. This is a remote position based within Greece, offering exceptional flexibility combined with the professional prestige of supporting a globally recognised brand in the vibrant tourism sector. Key Responsibilities Handle inbound reservations enquiries from Czech-speaking customers via phone, email, and live chat, providing accurate and timely support throughout the booking process Assist travellers with hotel, accommodation, and travel reservations on the Booking.com platform, ensuring a seamless and positive customer journey from start to finish Resolve booking modifications, cancellations, and complaints in a professional and empathetic manner, always prioritising customer satisfaction in line with tourism industry standards Provide detailed information regarding accommodation options, travel policies, special offers, and platform features to Czech-speaking guests Liaise effectively with accommodation partners and internal departments to coordinate reservations and resolve any discrepancies swiftly and professionally Accurately document all customer interactions, reservations data, and case outcomes using internal CRM systems, maintaining the highest standards of data integrity Identify opportunities to upsell and promote additional travel services and premium accommodation options, contributing to overall business performance targets Stay up to date with the latest tourism industry trends, platform updates, and promotional campaigns to provide customers with current and relevant information Native or fluent Czech language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Czech Valid EU passport or appropriate documentation permitting legal employment within Greece (mandatory) Previous experience in a customer service, reservations, travel, or tourism-related role is highly advantageous Strong communication and interpersonal skills, with a genuine passion for delivering outstanding customer experiences in the tourism industry Comfortable working with digital tools, CRM platforms, and online booking systems; proficiency in English is an asset A proactive, solution-oriented mindset with the ability to manage multiple enquiries efficiently in a fast-paced, remote working environment What We Offer Competitive Monthly Salary reflective of your experience and expertise Fully Paid Professional Training to prepare you thoroughly for success in the role Comprehensive Private Health Insurance for your peace of mind Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation upon arrival in Greece Monthly Performance Bonus rewarding your dedication and outstanding results 2 Extra Salaries Per Year — a 13th and 14th salary, reflecting our commitment to truly valuing our team members Stable, long-term remote employment within a globally recognised tourism brand A supportive, multicultural team environment that champions your professional development And Much More... Life in Greece Relocating to Greece means embracing one of Europe's most breathtaking and culturally rich destinations as your new home. Greece is celebrated worldwide for its spectacular Mediterranean climate, with over 250 days of sunshine per year, stunning coastlines, ancient archaeological wonders, and a warm, welcoming culture that makes settling in feel natural and inspiring. Whether you are exploring the iconic streets of Athens, discovering hidden island gems, or simply enjoying the legendary Greek lifestyle, living and working in Greece offers an unmatched quality of life that very few countries in Europe can rival. For professionals pursuing exciting jobs in Greece, this is truly a rare and enviable opportunity. Greece is also renowned for its extraordinary culinary tradition, vibrant social scene, and the legendary warmth of its people — all of which make the experience of building a new life here deeply rewarding. The cost of living in Greece remains highly competitive compared to many Western European capitals, allowing you to enjoy a high standard of living while advancing your career in the tourism industry. With a fully paid relocation package provided by Mercier Consultancy Group, your transition to Greece will be smooth, stress-free, and entirely supported from day one. For Czech-speaking professionals searching for meaningful Czech-speaking jobs abroad, Greece represents the perfect combination of professional ambition and personal fulfilment. How to Apply If you are a driven, Czech-speaking professional ready to take your career to new heights within the global tourism industry, we want to hear from you. This Czech Speaking Reservations Agent For Booking.com position in Greece represents one of the most exciting and comprehensive Czech-speaking jobs available on the market today, and we encourage all qualified candidates to seize this opportunity without delay. Click Apply Now to submit your application and take the first step towards an extraordinary new chapter in your professional life. The team at Mercier Consultancy Group looks forward to welcoming you and supporting you every step of the way.

Responsibilities

Handle inbound reservations enquiries from Czech-speaking customers via phone, email, and live chat for Booking.com. Resolve booking modifications and cancellations while coordinating with accommodation partners to ensure a seamless customer journey.