Czech Speaking Solutions Consultant - Work in Sofia, Bulgaria at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Czech Language, Customer Support, CRM Tools, Problem Solving, Interpersonal Communication, Case Documentation, Conflict Resolution, KPI Management

Industry

Business Consulting and Services

Description

Czech Speaking Solutions ConsultantAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing professionals in high-impact roles across a wide range of industries — from customer support services and technology to finance and beyond. At Mercier Consultancy Group, we are committed to elevating careers, empowering organisations, and delivering recruitment excellence at every stage of the journey. Job Overview Mercier Consultancy Group is currently seeking a talented and motivated Czech Speaking Solutions Consultant to join a premier customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Czech-speaking professionals who are passionate about delivering exceptional customer experiences and are ready to take their careers to the next level in a vibrant European capital. If you are exploring Czech-speaking jobs or searching for Jobs in Bulgaria that offer real career growth, competitive rewards, and a supportive international environment, this Czech Speaking Solutions Consultant position in Bulgaria is the perfect fit for you. Key Responsibilities Serve as the primary point of contact for Czech-speaking customers, delivering prompt, professional, and solution-focused support across multiple communication channels including phone, email, and live chat. Diagnose and resolve customer enquiries, complaints, and service issues efficiently, ensuring the highest standards of customer satisfaction within the customer support services environment. Accurately document all customer interactions, case details, and resolutions in the company's CRM system in accordance with established quality and compliance guidelines. Collaborate closely with internal teams and departments to escalate complex cases appropriately and ensure timely and effective resolutions for customers. Proactively identify recurring customer issues and communicate feedback and trends to team leaders and quality assurance teams to support continuous service improvement. Maintain a thorough and up-to-date knowledge of client products, services, policies, and processes in order to provide accurate and confident guidance to customers. Consistently meet and exceed individual and team key performance indicators (KPIs), including response times, customer satisfaction scores, and first-contact resolution rates. Contribute positively to a collaborative, inclusive, and high-performance team culture within the customer support services department. Native or fluent Czech language skills, both spoken and written, are essential for this role. A valid EU passport is mandatory for all applicants. A strong customer-first mindset with proven ability to handle enquiries and resolve issues professionally in a customer support services setting. Excellent interpersonal and communication skills with the ability to engage empathetically and effectively with a diverse range of customers. Good working knowledge of standard computer applications and CRM tools; ability to learn new systems quickly. Previous experience in customer support, customer service, or a client-facing role is advantageous but not strictly required — full training will be provided. What We Offer Competitive Monthly Salary reflective of your skills and experience Fully Paid Training to set you up for success from day one Comprehensive Health Insurance coverage Fully Paid Relocation Package including flights, airport transfer, and hotel accommodation upon arrival Monthly Performance Bonus rewarding your dedication and results €1,500 One-Time Signing Bonus exclusively for new hires joining our team Structured career development pathways and ongoing professional growth opportunities A welcoming, multicultural workplace where your language skills and contributions are truly valued And Much More... Life in Bulgaria Relocating to Bulgaria is an exciting lifestyle choice that offers an extraordinary blend of rich history, vibrant culture, and stunning natural landscapes. Sofia, the capital city of Bulgaria, is a cosmopolitan and ever-evolving metropolis that effortlessly combines ancient heritage — from Roman ruins and Byzantine churches to Ottoman-era landmarks — with a modern, energetic urban atmosphere. Bulgaria enjoys a wonderful climate with warm, sun-drenched summers and crisp winters that open the door to world-class skiing in the nearby Vitosha mountain range, making it an ideal destination for professionals who love adventure alongside their career ambitions. Beyond its breathtaking scenery, Bulgaria is celebrated for its remarkably affordable cost of living, allowing professionals to enjoy an enviable quality of life without the financial pressures of many other European capitals. The country's cuisine is rich, hearty, and deeply satisfying — with an abundance of fresh local produce, traditional dishes, and a thriving international dining scene. Bulgaria's warm and welcoming communities make it easy for newcomers to settle in quickly and feel genuinely at home. For Czech-speaking professionals searching for Jobs in Bulgaria, this is truly a destination where lifestyle and career aspirations align perfectly — and the Czech Speaking Solutions Consultant position in Bulgaria offered by Mercier Consultancy Group places you right at the heart of it all. How to Apply Are you ready to take the next exciting step in your career? If you are a Czech-speaking professional looking for a rewarding and well-supported opportunity among the best Czech-speaking jobs and Jobs in Bulgaria available today, we want to hear from you. Click the Apply Now button below to submit your application for the Czech Speaking Solutions Consultant position in Bulgaria and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to our team and helping you build a future you are proud of.

Responsibilities

Serve as the primary contact for Czech-speaking customers to resolve inquiries and complaints via phone, email, and chat. Document interactions in the CRM and collaborate with internal teams to improve service quality and meet KPIs.