JOB DESCRIPTION:

• Assist the supervisor to oversee and coordinate the day-to-day activities within the hub to ensure smooth workflow and timely processes.
• Manage and supervise all hub personnel, including operator and support staff, ensuring clear roles and responsibilities.
• Assign tasks effectively based on team members’ skills, workload, and operational needs accordingly to the supervisor needs
• Prepare and manage staff schedules, shift plans, and resource allocation to support operational demands.
• Supervise warehouse and fleet operations to ensure goods flow efficiently from pick-up to on-time, in-full, and damage-free delivery.
• Monitor inventory levels, asset availability, and storage conditions, ensuring optimal stock and resource management.
• Enforce workplace safety standards and compliance with all relevant regulations and protocols.
• Track individual and team performance, identify gaps, and ensure KPIs are met.
• Maintain high standards of service quality, accuracy, and customer satisfaction throughout the hub operations.
• Investigate operational failures, identify root causes, and implement corrective actions for continuous improvement.
• Partner with the Customer Service Team to resolve issues and enhance customer satisfaction.
• Engage with key internal and external stakeholders to align logistics strategies and minimize service disruptions.
• Prepare accurate and timely reports on hub performance, logistics issues, and improvement actions.
• Conduct regular team briefings, training sessions, and onboarding programs to build team capabilities.
• Drive employee performance, engagement, development, and succession planning to maintain a strong and productive workforce.

Please refer the Job description for details