D2C Customer Success Associate at Weekday AI

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

600000.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Communication Skills, Sales Conversion, Marketplace Operations, Order Fulfillment, Relationship Building, E-commerce, Retail, Brand Engagement, Customer Support, Problem Solving, Attention To Detail, Influencer Coordination, Data Analysis, Product Guidance

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA) Min Experience: 2 years Location: Noida JobType: full-time We are looking for a Customer Success Associate to play a key role in delivering a seamless and engaging experience across all customer touchpoints in a growing D2C environment. This is a dynamic, multi-functional role that goes beyond traditional customer support—combining customer conversations, marketplace coordination, operational support, and on-ground brand engagement. You will be the voice of the brand, interacting directly with customers across digital platforms and ensuring every interaction reflects a warm, thoughtful, and personalized experience. The role requires someone who enjoys building relationships, understands customer needs, and can turn conversations into meaningful engagement and conversions. Alongside customer success, you will contribute to marketplace growth, assist in operations, and support brand events, making this an ideal role for someone who thrives in a fast-paced, evolving setup. Key Responsibilities Manage customer interactions across channels such as WhatsApp, Instagram, website chat, email, and marketplaces Provide product guidance including usage, care, styling, and recommendations through consultative conversations Convert customer inquiries into sales while maintaining a strong brand voice and experience Handle order-related queries, returns, exchanges, and post-purchase support efficiently Support marketplace operations including listings, catalogue updates, offers, and customer feedback tracking Monitor reviews and ratings, and proactively engage to enhance customer satisfaction Coordinate with internal teams such as warehouse and operations for order fulfillment and issue resolution Track and follow up on delayed or special orders to ensure timely delivery Assist during sales campaigns and high-demand periods to ensure smooth execution Support on-ground brand activities such as pop-ups, exhibitions, and events, including customer interaction and sales Capture customer insights and feedback to improve products, content, and overall experience Assist in influencer coordination, sampling requests, and basic B2B inquiries What Makes You a Great Fit Strong communication skills in English and Hindi with the ability to build rapport with customers A customer-first mindset with a natural ability to engage, guide, and convert conversations Organized, proactive, and comfortable managing multiple responsibilities simultaneously Interest in lifestyle, design, or home décor products with an eye for aesthetics Ability to maintain a consistent and thoughtful brand experience across all interactions Comfortable working in a fast-paced D2C environment with evolving priorities Willingness to participate in on-ground events and represent the brand confidently Experience in D2C, e-commerce, or retail is a plus but not mandatory Strong sense of ownership, attention to detail, and commitment to delivering excellent customer experiences

Responsibilities

The associate will manage customer interactions across multiple digital channels while driving sales and providing personalized product guidance. They will also support marketplace operations, order fulfillment, and on-ground brand events to ensure a seamless customer experience.