DESCRIPTION

As we continue to experience explosive growth and we are seeking a highly skilled and experienced Senior Dynamics 365 Business Central Analyst to lead our ERP support efforts. This individual will play a critical role in managing the performance, functionality, and continuous improvement of Business Central across key business areas. The ideal candidate has a strong technical/functional background, experience supporting ERP systems at an enterprise level, and the ability to bridge technical and business teams effectively. This is an exciting opportunity to join a long-established and successful company, operating in a rapidly growing market

SKILLS, KNOWLEDGE AND EXPERTISE

• 4–6+ years of hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Microsoft MB-800 Certification
• Proven experience supporting and configuring core ERP modules in a production environment.
• Strong understanding of finance, procurement, inventory, or manufacturing processes.
• Experience working with ticketing systems and SLA-driven environments. Required knowledge in modules of Finance, Sales, Procurement, Jobs, Warehouse Management

• Provide Level 3 Support for Microsoft Dynamics 365 Business Central, resolving complex issues related to configuration, data integrity, integrations, and performance.
• Lead system troubleshooting efforts, ensuring root causes are identified and addressed to prevent recurring issues.
• Configure, customize, and optimize modules including Financials, Sales, Purchasing, Inventory, Manufacturing, and Reporting.
• Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
• Oversee integrations with third-party systems and ensure data flow consistency and reliability.
• Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
• Work closely with developers and implementation partners to ensure deliverables meet quality and transition standards.
• Lead the scoping and delivery of Change Requests and new functional enhancements.
• Mentor team members and promote best practices in ERP support and documentation.