D365 CE/CRM Marketing Functional Lead at Avanade

Ottawa, ON, Canada -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 25

Salary

0.0

Posted On

19 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Skills, Functional Specifications, Agile Methodologies, Customer Service, Distributed Teams, Facilitation

Industry

Information Technology/IT

Description

SKILLS AND EXPERIENCES

Characteristics that can spell success for this role

Proven experience in leading full-cycle implementations of Microsoft Dynamics 365 CRM and Marketing
Strong understanding of Dynamics 365 modules: Customer Insights (Data & Journeys), Sales, Customer Service (nice to have)
Experience with Dynamics 365 Marketing is required; digital marketing expertise is a plus.
Excellent communication, facilitation, and stakeholder management skills.
Ability to translate business needs into functional specifications and solution designs.
Familiarity with Agile methodologies and backlog management.
Bachelor’s degree or equivalent experience in a relevant field.
Experience managing distributed teams (client/onshore/offshore) is a plus.

About you

Responsibilities

WHAT YOU’LL DO

Strategic Consulting: Lead business analysis with a focus on outcomes, scalability, and best practices—not just technology.
Discovery & Requirements: Plan and facilitate workshops to gather, document, and validate business needs.
Process Design: Map and optimize CE/CRM processes aligned with Dynamics 365 capabilities.
Backlog Management: Define and refine Epics, Features, and User Stories/Product Backlog Items (PBIs) with clear acceptance criteria.
Solution Delivery: Collaborate with technical teams to ensure functional requirements are understood and implemented to meet the needs of the client.
Client Partnership: Partner with client product owner and stakeholders, building trust and driving alignment.
Cross-Functional Leadership: Coordinate with client, Avanade onshore and offshore teams, to ensure seamless delivery.
Marketing Integration: Advise on marketing technology solutions and lead the marketing workstream when applicable.
Enjoy your career

Characteristics that can spell success for this role

Proven experience in leading full-cycle implementations of Microsoft Dynamics 365 CRM and Marketing
Strong understanding of Dynamics 365 modules: Customer Insights (Data & Journeys), Sales, Customer Service (nice to have)
Experience with Dynamics 365 Marketing is required; digital marketing expertise is a plus.
Excellent communication, facilitation, and stakeholder management skills.
Ability to translate business needs into functional specifications and solution designs.
Familiarity with Agile methodologies and backlog management.
Bachelor’s degree or equivalent experience in a relevant field.
Experience managing distributed teams (client/onshore/offshore) is a plus

Characteristics that can spell success for this role