ABOUT HSO:

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.
HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.
The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.
Job Title: Customer Engagement Functional Consultant
Location: Hybrid working, Mainland UK based with travel to client sites as and when required.
Reports to: Team Lead

JOB PURPOSE:

The Dynamics CE Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post go-live support.

KEY RESPONSIBILITIES:

• Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software.
• Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client’s requirements.
• Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices and based on Microsoft Dynamics CE standards and supported configuration/customizations.
• The creation of high quality and sustainable client solutions and project documentation including support for testing activities.
• Deliver all consultancy and development work according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan: on time and on budget.
• Contribute to Pre-Sales activities as required including building demo and proof of concept solutions for various client presentations.
• Meet and exceed customer expectations of business knowledge, skills and behavior.
• Identify business/project risk and mitigate or communicate, as necessary.
• Work on own initiative and with minimal support if needed.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Communicate progress updates to relevant parties both formally and informally.
• Lead customer focused solution playback sessions.
• Delivery of end-user training for clients.
• To carry out additional duties as may occur from time to time as instructed and agreed by your line manager or Director.
• Ensure that all Microsoft Certifications and Accreditations required to fulfil this Role within HSO are met as determined by you and your Line Manager or Consultant Director