Come join us
As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you’ll be integral to our UK sales team. You’ll collaborate with account teams to design and position high-value solutions for finance and/or supply-chain challenges, turning your technical depth into clear business solutions with tangible value driven outcomes.
Skills and experiences

Technical Skills

• 5+ years in pre-sales or solution selling with Dynamics 365 Customer Engagement Management, Sales, Marketing, Customer Insights, Service, Field Service, Case Management or Power Platform or alternative experience in Contact Centre.
• Deep knowledge of core modules and hands-on experience with Power BI, Power Automate, and common integration patterns.
• Proven experience in POC development, system architecture, and performance optimisation.

Storytelling Skills

• Excellent presentation and communication skills for both technical and non-technical audiences.
• Consultative approach and ability to co-design solutions.
• Strong storytelling capabilities highlighting user journeys and ROI.

Business Value & Value Selling

• Knowledge of value-selling frameworks and ROI modeling.
• Ability to quantify benefits and articulate them in business terms.
• Experience with commercial models, TCV estimates, and licensing discussions.

About you

Personal Attributes

• Curious, self-driven, and adaptable.
• Collaborative team player who thrives on shared success.
• Quick to adapt to new product releases and industry trends.
• Microsoft Certifications

What you’ll do

• Collaboration & Enablement:
• Work with the Client Solutions team on building repeatable assets in conjunction with Avanade strategy.
• Work closely with Avanade sales team and Client Groups, Delivery Leads, and Consulting teams, and Microsoft Account Executives on account planning and amplification of our primary Business Application priorities.
• Seamless transitions to delivery teams, partnerships with Solution Architects
• Mentor team members and share best practices.
• Infusing the Sales Plan:
• Contribute to pipeline and revenue growth through participation and co-ordination of demand generation activities.

o Customer workshops
o Tradeshows

o Company events

• Technical Leadership:
• Lead discovery workshops, solution design sessions, and executive briefings.
• Conduct proof-of-concepts, demonstrations, and deep-dives of Dynamics 365 Finance & SCM (including integrations, analytics, and Power Platform extensions).
• Developing trusted Advisor status with clients
• Business Value Articulation:
• Translate technical capabilities into ROI-focused narratives and business cases.
• Create compelling proposals and RFP responses demonstrating operational agility, lower TCO, and revenue growth with Dynamics 365.
• Client Engagement & Storytelling:
• Engage C-suite and stakeholders by understanding their needs and co-creating success metrics.
• Present technical concepts through relatable stories prepared at the right level for various audiences.
• Exemplify Learning:
• Maintain your existing certifications.
• ISV and Partner Ecosystem
• Always be curious about supporting and complementing technologies

o Power Platform
o Artificial Intelligence
o Co-Pilot
o Logic Apps
o Azure
Enjoy your career
Some of the best things about working at Avanade
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- Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in you
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Find out more about some of our benefits
Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise . You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as on

• Collaboration & Enablement:
• Work with the Client Solutions team on building repeatable assets in conjunction with Avanade strategy.
• Work closely with Avanade sales team and Client Groups, Delivery Leads, and Consulting teams, and Microsoft Account Executives on account planning and amplification of our primary Business Application priorities.
• Seamless transitions to delivery teams, partnerships with Solution Architects
• Mentor team members and share best practices.
• Infusing the Sales Plan:
• Contribute to pipeline and revenue growth through participation and co-ordination of demand generation activities