Full job description

D365 Power Platform Support Consultant up to £45,000 - Stoke on Trent, 2-3 days a week.

A Microsoft Partner is looking for a D365 Power Platform Support Consultant paying up to £45,000 with expectations to go to the office 2-3 days a week in Stoke on Trent.

They are needing someone who has come from a D365 Power Platform background but experience on the Support side.

The Role

• Provide 1st/2nd line support across Dynamics 365 CE/CRM.
• Investigate and resolve customer issues within agreed SLAs.
• Work with customers to understand and troubleshoot problems.
• Support solutions across the wider Power Platform.
• Liaise with internal consultants and technical teams where required.

About You

• Experience with Dynamics 365 CE/CRM.
• Previous experience in a support or consultancy environment.
• Experience with supporting Power Platform.
• Strong communication and customer-facing skills.
• A proactive approach to problem solving.

If this is of interest, please do apply to the role or contact me on LinkedIn - Shaariq Rashid

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

·        Dynamics 365 CE / CRM: Microsoft Dynamics 365 CE / Sales | Dynamics 365 CRM Development | CRM Customization & Configuration | CRM Implementation | Forms, Views & Entity Management | Business Rules | Business Process Flows (BPF) | Security Roles | Web Resources

·        Development & Power Platform: C# Plugin Development | JavaScript | Workflows | Power Automate | Power Apps | Microsoft Customer Voice | Visual Studio

·        Integration & Data: REST API Integration | CRM Web/API Integration | JSON / XML | Data Migration & Transformation | Data Cleansing & Synchronization | External System Integration

·        Reporting & Analytics: SSRS | FetchXML | SQL | Power BI | SQL Server Management Studio (SSMS)

·        Deployment & Application Support: CRM Deployment | DEV / UAT / Production Environments | Application Support | Production Support | Incident Management | ServiceNow | Troubleshooting | Root-Cause Analysis | UAT & Functional Testing

·        Delivery & Engineering: Agile / Scrum | SDLC | CRM Enhancements | Defect Resolution | Release & Deployment Support