D365 Senior Support Engineer – Managed Services - F&SCM at TELEFONICA CYBERSECURITY TECH MEXICO SA DE CV

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dynamics 365 F&SCM, Manufacturing Module, Warehousing Module, Troubleshooting, Root Cause Analysis, SLA Management, Microsoft Update Cadence, Application Support, Customer Relationship Management, System Enhancement

Industry

Telecommunications

Description

Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers. Responsibilities: Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction. Analyse, troubleshoot, and resolve application issues by collaborating with internal teams,technical specialists, and Microsoft support where required. Recommend and implement effective solutions aligned with customer business requirements and industry best practices. Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes. Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement. Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption. Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards. Contribute to service readiness activities and provide support during go-live and postimplementation phases. Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value. Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution. Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance. Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards. Qualifications Desired Skills and Experience: We're seeking a passionate team player with the following qualifications: Proven experience providing support for Dynamics F&SCM implementations; Solid D365 F&SCM Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing. Experience delivering continual enhancement of Dynamics F&SCM implementations and working to the Microsoft update/release cadence. An excellent troubleshooter and problem solver Experience of working at a Microsoft partner Additional Information We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch. At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch. Department: Business Applications Employment Hours: Full time

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Responsibilities

Provide end-to-end support and troubleshooting for Dynamics 365 F&SCM customers to ensure high satisfaction and system stability. Collaborate with cross-functional teams to implement enhancements and manage Microsoft release activities.