About the job

Senior Dynamics 365 SME (Sales & Marketing)

📍 Hybrid Working – 2-3 days per week onsite in Reading 💰 £420 - £450 per day (Inside IR35) 📅 Initial 3-Month Contract | ASAP Start

We are seeking an experienced Senior Dynamics 365 Subject Matter Expert (SME) to support a major business transformation programme. This is an excellent opportunity for a highly credible D365 professional with deep expertise across Dynamics 365 Sales and Marketing, who can provide strategic guidance, technical assurance, and best-practice leadership throughout the implementation lifecycle.

• Key ResponsibilitiesDemonstrate standard Dynamics 365 capabilities and promote fit-to-standard solutions.
• Advocate maximum adoption of out-of-the-box (OOTB) functionality and challenge unnecessary customisations.
• Share best practices and lessons learned from previous enterprise D365 transformation programmes.
• Facilitate workshops and stakeholder discussions to identify optimal CRM processes and operating models.
• Guide solution design decisions and provide expert advice on platform capabilities.
• Act as a trusted advisor to business and technology stakeholders, bridging the gap between requirements and solution delivery.
• Influence senior leaders and drive alignment around industry-leading CRM best practices.
• Demonstrate how standard D365 workflows and operating models can deliver measurable business benefits.
• Provide technical assurance across architecture, design, integration, configuration, customisation, and testing strategies.
• Serve as the technical authority for the programme, ensuring solutions remain scalable, supportable, and aligned to business objectives.

• RequirementsExtensive experience as a Dynamics 365 SME, Consultant, Solution Architect, or CRM Lead.
• Deep expertise in Dynamics 365 Sales and Marketing.
• Proven track record delivering large-scale D365 transformation and implementation programmes.
• Strong understanding of fit-to-standard approaches and D365 best practices.
• Ability to challenge stakeholders constructively and drive adoption of OOTB functionality.
• Excellent workshop facilitation and stakeholder management skills.
• Experience influencing senior business leaders and cross-functional delivery teams.
• Strong knowledge of D365 architecture, integrations, customisation, configuration, and testing methodologies.

Interested? Apply now with your latest CV for immediate consideration.

·        Dynamics 365 CE / CRM: Microsoft Dynamics 365 CE / Sales | Dynamics 365 CRM Development | CRM Customization & Configuration | CRM Implementation | Forms, Views & Entity Management | Business Rules | Business Process Flows (BPF) | Security Roles | Web Resources

·        Development & Power Platform: C# Plugin Development | JavaScript | Workflows | Power Automate | Power Apps | Microsoft Customer Voice | Visual Studio

·        Integration & Data: REST API Integration | CRM Web/API Integration | JSON / XML | Data Migration & Transformation | Data Cleansing & Synchronization | External System Integration

·        Reporting & Analytics: SSRS | FetchXML | SQL | Power BI | SQL Server Management Studio (SSMS)

·        Deployment & Application Support: CRM Deployment | DEV / UAT / Production Environments | Application Support | Production Support | Incident Management | ServiceNow | Troubleshooting | Root-Cause Analysis | UAT & Functional Testing

·        Delivery & Engineering: Agile / Scrum | SDLC | CRM Enhancements | Defect Resolution | Release & Deployment Support