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Daily Worker - Telephone Operator at Minor International

Ubud, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Operation, Guest Inquiries, Call Direction, Hotel Services Information, Message Taking, Wake-up Calls, Interdepartmental Coordination, Call Record Maintenance, Confidentiality, Brand Standards Adherence, Professional Phone Etiquette, Multitasking, Computer Skills, Hotel Systems Knowledge, Opera Knowledge, Shift Flexibility

Industry

Hospitality

Description

Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Job Description Answer calls promptly and professionally, handling guest inquiries and directing calls appropriately. Provide information about hotel services and local attractions, taking accurate messages when necessary. Assist with wake-up calls and coordinate with other departments to fulfill guest needs efficiently. Maintain updated call records, ensuring confidentiality and accuracy in handling guest information. Uphold Anantara brand standards in all communications and guest interactions. Qualifications High school diploma or equivalent required Experience in hospitality or customer service preferred Fluent in English; additional language a plus Excellent communication skills and professional phone etiquette Ability to multitask in a fast-paced environment Basic computer skills; knowledge of hotel systems (e.g., Opera) beneficial Flexible to work various shifts, including weekends and holidays Positive attitude with a service-oriented mindset Company Location: Anantara Ubud Bali Resort

Responsibilities

The primary duties involve promptly and professionally answering telephone calls, managing guest inquiries, directing calls, and providing information regarding hotel services and local attractions. This role also requires assisting with wake-up calls and coordinating efficiently with other hotel departments to meet guest needs.