[Danang Onsite] IT Helpdesk Intern at SmartDev

Đà Nẵng, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

4000000.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, OS Installation, Troubleshooting, Microsoft 365, Network Configuration, Asset Tracking, English Communication, Problem Solving, Windows, MacOS, TCP/IP, LAN/WiFi

Industry

Software Development

Description

Company Description About SmartDev SmartDev was established in 2014 and was acquired by Verysell group in 2019 with the aim to become Top 10 Technology Companies in Vietnam. We have outsourced development centers in Danang and Hanoi (Vietnam) with up to 200 headcounts. In late 2021, we were chosen as Winner of SME100® Fast Moving Companies. SmartDev is a dynamic IT company that thrives on innovation and embraces a diverse and collaborative culture. We are dedicated to excellence in B2B Marketing and IT services and are seeking a IT Intern to join our IT team. Job Description Key Responsibilities: Provide first-level IT support for employees (laptop, software, printer) Install, configure and troubleshoot OS, applications and user devices Support user account management (Microsoft 365, internal systems) Assist with device preparation, asset tracking and inventory management Support office IT (WiFi, LAN, meeting room setup) Work with IT team to handle daily operations and ongoing tasks Qualifications Have basic English communication skill Final-year student or fresh graduate in IT or related field Basic knowledge of Windows/macOS and networking (TCP/IP, LAN/WiFi) Fundamental understanding of IT Helpdesk tasks (OS install, user support, troubleshooting) Familiar with Microsoft 365 is a plus Good communication and problem-solving skills Have basic English communication skill Behaviors: Proactive, willing to learn, and responsible Strong service mindset, supportive attitude Careful and detail-oriented in handling IT tasks Able to work in a team and follow instructions Additional Information Benefits Competitive monthly allowance during internship: 4,000,000 VND/month Thrive in an environment that values your well-being, 5 days working per week (9:00 AM - 6:00 PM) A flat organization (respect, teamwork, flexibility, transparency) Great activities (Team Building, Company Trip…) Hands-on experience in real IT operations Opportunity to learn infrastructure and security basics Career path to Junior IT Helpdesk (based on performance) Collaborate with top talent from around the world (Singapore, Switzerland, England, Germany,...). SmartDev offers a fantastic work environment, and we celebrate "Happy Day" as a regular tradition, providing opportunities to socialize with your colleagues. Additionally, we have the "Billiards Club & Football Club" for those who enjoy sports and camaraderie.

Responsibilities

Provide first-level IT support for employees regarding hardware, software, and network connectivity. Manage user accounts, device inventory, and office IT infrastructure operations.