Danish Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation at Mercier Consultancy MD

, , Denmark -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Danish Fluency, Customer Service, Phone Communication, Email Communication, Live Chat Communication, Booking Assistance, Reservation Modification, Reservation Cancellation, Troubleshooting, CRM System Usage, Internal Collaboration, Problem Solving, Interpersonal Skills, Organizational Skills

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is delighted to announce an exceptional opportunity for a Danish Speaking Customer Service Agent for Booking.com, including paid relocation to the beautiful country of Greece. This role is ideal for individuals who are passionate about customer service and eager to assist Danish-speaking clients with their travel and booking inquiries. Responsibilities Provide assistance to customers in Danish through various communication channels, including phone, email, and live chat. Guide clients through the booking process, including making, modifying, and canceling reservations. Troubleshoot and resolve any issues related to bookings to ensure a seamless customer experience. Record all customer interactions in the CRM system to ensure detailed and accurate documentation. Collaborate with internal teams to address complex issues quickly and ensure customer satisfaction. Stay informed about company products, policies, and promotions to provide the most accurate support. Fluency in Danish (both written and spoken), with proficiency in English preferred. Previous experience in customer service, particularly within the travel or hospitality sector. Excellent communication and interpersonal skills with a commitment to high-quality customer service. Strong problem-solving skills and the ability to effectively address customer complaints. Familiarity with CRM systems and online booking platforms. Willingness to relocate to Greece and immerse oneself in a new cultural environment. Solid organizational skills and the ability to manage multiple tasks efficiently in a fast-paced setting. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More...

Responsibilities

The agent will provide assistance to Danish-speaking customers via phone, email, and live chat regarding travel and booking inquiries, including making, modifying, and canceling reservations. Responsibilities also include troubleshooting issues, accurately documenting interactions in the CRM, and collaborating with internal teams.