Danish Speaking Customer Advisor at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Danish, English, Customer support, Technical troubleshooting, FinTech, B2B advisory, Payment processing, Hardware setup, Inventory management, Sales analytics, Risk management, Compliance, Digital commerce, Communication, Problem solving

Industry

Business Consulting and Services

Description

In the rapidly evolving world of digital commerce, small businesses are the heartbeat of the economy. We are identifying Danish-speaking Brand Ambassadors to join our high-performance tech hub in Lisbon. Supporting a world-renowned FinTech pioneer, you will empower Danish entrepreneurs—from boutique coffee shops to local artisans—by helping them master the tools they need to sell, manage, and grow their businesses. This is more than a support role; it is a partnership in entrepreneurship. You will be the technical and strategic guide for business owners navigating the world of card readers, digital invoicing, and inventory management. The Role: Business Success & Technical Advisory As a Digital Commerce Consultant, you are the frontline expert for the Danish market. Your goal is to ensure that every merchant's payment infrastructure is as seamless and sophisticated as their business. Core Responsibilities: B2B Advisory: Provide high-touch support to Danish merchants regarding hardware setup (card readers), payment processing, and financial reporting. Strategic Troubleshooting: Diagnose and resolve technical inquiries related to the mobile application, software integrations, and transaction security. Account Optimization: Proactively guide business owners on how to utilize advanced features, such as inventory tracking and sales analytics, to scale their operations. Risk & Compliance: Assist in the onboarding process by verifying documentation and ensuring merchants adhere to secure payment standards. Market Insight: Act as the "Voice of the Danish Merchant," gathering feedback to help the product team refine features specifically for the Nordic market. The Professional Profile We are seeking "Digital Natives" who combine technical curiosity with a passion for supporting the small business community. Linguistic Mastery: Native or near-native fluency in Danish (C1/C2). You must possess the professional vernacular to communicate effectively with business owners. Global Synergy: A proficient command of English (B2) for internal training, global meetings, and navigating technical documentation. Entrepreneurial Mindset: A genuine interest in FinTech, mobile commerce, and how technology can transform the retail landscape. Solution-Oriented: The ability to remain calm under pressure and provide clear, empathetic instructions during time-sensitive business hours. Presence: You are ready to work on-site in our collaborative Lisbon office, contributing to a diverse and high-energy team culture. The "Lisbon Executive" Rewards Structure We provide a premium infrastructure to ensure your transition to Portugal is as smooth as a contactless payment. Strategic Relocation Support: Inbound Logistics: Fully expensed flight ticket to Lisbon. Housing Security: A private room in a high-standard shared company apartment (rent and utilities included), ensuring you have a comfortable home base from day one. Administrative Concierge: Direct assistance with obtaining your NIF, Social Security (NISS), and local health registration. Compensation & Professional Evolution: Competitive Remuneration: A monthly base salary tailored to the Danish market, including the 13th and 14th-month payments (Portuguese legal standard). Comprehensive Wellness: Private health and life insurance coverage from the start of your contract. Meal Allowance: A tax-free daily allowance provided via a dedicated digital card. Vertical Mobility: Access to a structured career pathing program. We prioritize internal promotion into Quality Assurance, Training, and Team Leadership roles. Vibrant Culture: Work in a state-of-the-art office equipped with modern break areas, free language courses, and frequent social/wellness events.

Responsibilities

Provide high-touch technical and strategic support to Danish merchants regarding payment hardware, software integrations, and financial reporting. Act as a consultant to help business owners optimize their operations and ensure compliance with payment standards.