Danish Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Danish, Customer Support, Troubleshooting, Phone Support, Email Support, Chat Support, Account Management, CRM, Empathy, Communication Skills, Tech Savvy, Automotive Technology

Industry

Business Consulting and Services

Description

** This position is remote wihtin Portugal only** Are you a Danish speaker living in Portugal who is passionate about the future of mobility? Do you enjoy solving problems and providing top-tier support? We are looking for a Remote Customer Advisor to join our Automotive Digital Services team. This is a full-time, long-term opportunity for those already settled in Portugal who want to work for a global leader in the automotive tech industry. The Project You will be the voice of a prestigious automotive brand, assisting customers with their Digital Services. This includes everything from troubleshooting in-car connectivity and mobile apps to managing remote vehicle features and navigation subscriptions. You aren't just answering phones; you are helping drivers navigate the digital evolution of their vehicles. What You'll Do Support & Guide: Assist Danish-speaking customers via phone, email, and chat regarding digital dashboard features, app connectivity, and account management. Troubleshoot: Resolve technical inquiries related to GPS, remote start, electric vehicle charging apps, and software updates. Customer Excellence: Provide a premium experience that aligns with a world-class automotive brand. Documentation: Maintain accurate records of customer interactions in our CRM system. Requirements Language: Native or C2-level fluency in Danish and a minimum of B2 English. Location: You must currently reside in Portugal. This is a "locals only" recruitment; no relocation support is provided. Availability: Full-time availability (40 hours per week). Tech Savvy: A natural interest in digital apps, smartphones, and automotive technology. Soft Skills: Excellent communication skills, empathy, and a "can-do" attitude. Experience: Prior experience in customer service or tech support is a plus, but not a requirement. We value potential and attitude! What We Offer We believe in taking care of our people so they can take care of our customers. Work from Home: 100% remote within Portugal. We provide all the high-end equipment (laptop, monitor, headset, etc.) you need to succeed. Health & Security: Comprehensive Health and Life Insurance from day one. Career Growth: Clear pathways for advancement. Most of our Team Leads and Quality Analysts started in this exact role. Stability: A full-time, permanent contract in a thriving industry. Training: Fully paid, intensive initial training to make you an expert in automotive digital ecosystems. Vibrant Culture: Even though we are remote, we host virtual team-building events, contests, and wellness initiatives. Why Join Us? The automotive world is shifting from "hardware" to "software." By joining this project, you are positioning yourself at the forefront of the Connected Car revolution. You will gain invaluable experience in digital troubleshooting and premium client relations while enjoying the flexibility of working from your home in Portugal.

Responsibilities

The role involves assisting Danish-speaking customers via phone, email, and chat regarding digital dashboard features, app connectivity, and account management for a prestigious automotive brand. Responsibilities include troubleshooting technical inquiries related to GPS, remote start, EV charging apps, and maintaining accurate customer interaction records in the CRM.