Danish Speaking Customer Advisor (Remote in Portugal) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Danish, English, Customer Support, Technical Problem-Solving, CRM, Digital Services, Automotive Technology, Mobile App Synchronization, In-Car Wi-Fi, GPS Systems, EV Charging Integration, Remote Start, Software Updates, Communication Skills, Empathy

Industry

Business Consulting and Services

Description

Important Note: This role is exclusively for residents currently living in Portugal. Are you a fluent Danish speaker based in Portugal with a passion for the evolving world of smart mobility? We are seeking a Remote Customer Advisor to join our Automotive Digital Services team. This is a stable, long-term career path designed for individuals already settled in Portugal who want to represent a premier global leader in automotive technology. The Project You will serve as the primary point of contact for a high-end car brand, helping owners master their vehicle's digital ecosystem. This isn't just basic support—you'll be a digital guide for drivers, managing everything from mobile app synchronization and in-car Wi-Fi to navigation renewals and remote vehicle controls. Your Responsibilities Expert Guidance: Provide seamless support to Danish-speaking clients via phone, chat, and email regarding dashboard interfaces and account settings. Technical Problem-Solving: Resolve issues involving GPS systems, EV charging integrations, remote start functions, and over-the-air software updates. Premium Service: Maintain the high standards expected of a luxury automotive brand. Data Accuracy: Document all customer journeys and solutions within our CRM database. Who We Are Looking For Linguistic Skills: Native or C2-level Danish proficiency and at least B2-level English. Residency: You must already live in Portugal. As this is a local recruitment drive, relocation packages are not available. Commitment: Ability to work a full-time schedule (40 hours/week). Digital Fluency: A genuine interest in smartphones, apps, and the "Connected Car" movement. Mindset: Strong communication skills, empathy, and a proactive approach to troubleshooting. Background: Experience in tech support or retail is a bonus, but we prioritize a great attitude and a willingness to learn. Benefits & Perks We prioritize our team's well-being to ensure you can provide the best service possible. 100% Remote: Work from any home office in Portugal. We ship a full high-end equipment kit (laptop, extra monitor, etc.) directly to you. Healthcare: Full Health and Life Insurance coverage starting on your first day. Professional Growth: We promote from within; most of our leadership team started in this specific role. Security: A permanent, full-time contract within a stable, growing industry. Expert Training: Gain specialized knowledge through our comprehensive, fully paid onboarding program. Community: Stay connected through virtual team-building, wellness programs, and social contests. Why Apply? As the automotive industry pivots toward software and connectivity, you will be at the center of the Connected Car revolution. This role offers the perfect blend of technical skill development and premium customer relations, all from the comfort of your home.

Responsibilities

The advisor will serve as the primary contact for Danish-speaking clients, providing seamless support via phone, chat, and email regarding digital services like app synchronization, navigation, and account settings. Key duties include resolving technical issues related to GPS, EV charging, and software updates while maintaining premium service standards.