Danish Speaking Customer Experience Specliast (on-site) at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

1650.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent Danish, Business English, Customer Experience, Omnichannel Support, Technical Diagnostics, CRM Data Entry, Interpersonal Communication, Digital Literacy, Problem Solving, Client-Centric Approach

Industry

Business Consulting and Services

Description

Do you speak fluent Danish and want to build a rewarding career in one of Europe's most dynamic, coastal capital cities? We are looking for energetic, highly motivated Danish-Speaking Customer Experience Specialists to join our growing global team in Lisbon, Portugal. In this role, you will represent a world-renowned global leader in consumer electronics and premium household appliances. You will serve as the primary link to their Nordic customer base, delivering top-tier service and support. Work Format: This position requires 100% on-site attendance at our modern, highly accessible corporate headquarters located in Lisbon. Core Responsibilities & Daily Workflow As a Customer Experience Specialist, your daily tasks will include: Omnichannel Support: Handle incoming requests from Danish consumers through telephone, email, and live chat—answering questions regarding product specs, warranty details, shipping logistics, configuration, and ordering. Appliance & Tech Diagnostics: Actively listen to customer issues concerning home tech and electronics, diagnose the technical problem, offer straightforward solutions, or route the case to our technical repair technicians. CRM Data Entry: Accurately document and track all customer conversations, feedback, and ticket resolutions inside our CRM database to ensure seamless case tracking. Brand Ambassadorship: Build a deep, expert knowledge of the company's product line, smart innovations, and corporate values, representing the brand with genuine professionalism. Continuous Learning: Participate in ongoing, fully paid corporate training modules to stay updated on new product launches, technical upgrades, and advanced customer service workflows. Candidate Requirements & Qualifications We prioritize a positive attitude, emotional intelligence, and clear communication skills. Whether you are an experienced professional or looking to kickstart an international career, we provide complete, paid training to set you up for success. Essential Criteria Linguistic Skills: Native or near-native mastery (C1/C2 level) of written and spoken Danish, paired with a solid business proficiency (B2 level) in English for internal operations. Mobility Status: Currently living in Lisbon, or entirely prepared and legally authorized to independently relocate to Portugal. Communication Style: Outstanding verbal and written interpersonal skills, characterized by a patient, solutions-oriented, and client-centric approach. Digital Literacy: High comfort level operating computers, multitasking across different software tools, and quickly adapting to new digital systems. Preferred Assets (Optional) Previous experience in contact centers, customer care, retail storefronts, hospitality, or technical helpdesks. A natural curiosity about smart home ecosystems, personal tech, or contemporary kitchen and home appliances. Hours & Work Schedule Structure: Full-time, 5 days per week, 8 hours per day. Operational Shift: Fixed daytime hours from 08:00 to 17:00. Work-Life Balance: Enjoy a highly predictable daytime schedule that leaves your late afternoons and evenings completely free to enjoy Lisbon's coastal beaches, cultural hotspots, and vibrant nightlife scene. Financial Package & Premium Benefits We offer a highly competitive financial structure designed to provide economic security while rewarding your daily performance targets: Base Income: €1,400 gross monthly, paid out 14 times per year (inclusive of standard Portuguese summer and Christmas salary distributions). Language Allowance: An additional €150 monthly bonus specifically for utilizing your Danish language expertise. Performance Bonuses: Up to €100 per month in KPI incentives, tied directly to quality, accuracy, and efficiency metrics. Meal Stipend: €7 per active workday (adding roughly €140 to €150 extra net cash to your monthly income). Immediate Protection: Robust private medical and life insurance policies active from your very first day on the contract. Career Progression: Transparent avenues for rapid vertical growth. We heavily favor internal staff when promoting for positions such as Team Leader, Quality Assurance Specialist, and Corporate Trainer. Office Environment: A vibrant, diverse workplace featuring regular team-bonding activities, cultural events, and a highly supportive leadership group. Critical Notice Regarding Relocation Please Note: This position does not include relocation stipends, transition allowances, or flight reimbursements. Applicants applying from Denmark or other international locations must be completely prepared to independently arrange and finance their own travel, legal work documentation, and living accommodations in Lisbon.

Responsibilities

Provide omnichannel support to Danish consumers regarding product specifications, warranties, and shipping for consumer electronics. Diagnose technical issues and document all interactions within the CRM database to ensure seamless case tracking.